Product: Lazboy Sofa Clear all filters (0 of 186 reviews match)
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We purchased a sectional, end tables, recliner chairs, and the big problem was with the sectional. The back of the sectional would not match up with the other pieces - it was crooked. The recliner parts when they worked made the back portion look very bad - the fabric...
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Product
Lazboy Sofa
#1396675
I purchased $6000. worth of furniture from Lazy Boy in March of '17. Very shortly after the delivery the fabric on the sofa began pilling, and the back, center cushion looked under sized. In addition, I purchased a 5 year protection plan. Before the sofa was a year...
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Bookcrazy
Bookcrazy

Most furniture manufactured today is pure junk.

2.1
Product
Lazboy Sofa
I liked
  • People at the showroom
I didn't like
  • Quality of the product
#1389773
I am on my 3rd La-Z-Boy sofa in 4 years. They are made awfully!! They skimp on "stuffing" and you can feel the wood on the arms. Now, the sofa I have now, 2 years old, when you sit on it, it creaks, and the fill doesn't come back when you get up, so the seating areas...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello Thanks for reaching out about your sofa. We're so sorry for your dissatisfaction with the piece. Our team would love the opportunity to further investigate. Please send ...

2.1
Product
Lazboy Sofa
I liked
  • Large selection of fabrics
#1331420
Not to mention the plastic attachments barely hold the sectional together. I wanted the couch picked up and refunded. The pickup was scheduled and I sat around waiting for 3 hours when they no showed on me. I called the store to get details and the number that had...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out to us about your couch. We're so sorry for your frustration regarding the couch arriving damaged, and for the service you've received. Our team ...

1.0
Product
Lazboy Sofa
I didn't like
  • Customer service or product quality
#1305738
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
In less than two years the faux leather started peeling and parts on both recliners fell off. I thought I didn't have to worry because I had purchased the extended warranty. La-Z-Boy would not cover the peeling fabric or the parts that fell off because it had been 17...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sectional. We're so sorry for your frustration regarding the leather peeling.Our team would love the opportunity to further inve...

Anonymous
Robert Cox

Wouldn’t buy their furniture or from that store.

5.0
Product
Lazboy Sofa
I didn't like
  • Lazyboy has exorbitant prices for worse than bargain quality
  • Quality of my furniture
#1263707
Lazboy - Lousy Leather
Purchased 2 leather sofa recliners, ($2500/ each) touted as “top of the line leather”. Less then 2 years old and leather is fading at headrest. Reached out to purchase site in Madison WI and was told leather should stand up for 20 years. Local Lazyboy contracted repair...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofas. We're so sorry for your frustration regarding the color fading on the back.Our team would love the opportunity to further...

1.0
Product
Lazboy Sofa
I didn't like
  • Poor quality leather
#1249335
Evilee Meacham Soos My bad experience with La-Z-Boy shows that a company that has always been the best, can end up with poor quality furniture. I ordered a Couch and Love seat from the Scottsdale store, that was delivered 12/13 /16. I noticed in a few days the back...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your couch and loveseat. We're so sorry for your frustration regarding the broken spring in the couch.Our team would love the opportu...

2.3
Product
Lazboy Sofa
I liked
  • Helpful sales staff in showroom
I didn't like
  • Quality of product is terrible
#1227854
Even same color of leather. They tried to tell me the warranty would have covered it, but when I spoke to them more, this wasn't true. I have been told by some furniture insiders that the composite leather was defective the 1st year and they know it. I was told by...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your furniture. We're so sorry for your dissatisfaction with the leather.Our team would love the opportunity to further investigate. ...

Product
Lazboy Sofa
#1220467
My husband and i bought a new house and thought we would splurge on a wonderful sofa and love seat, so we went to La-Z-Boy.They are supposed to be the best, right? Wrong. We bought our couches cash up front at $5,500 which I personally feel is expensive for a couch....
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa and loveseat. We're so sorry for your dissatisfaction with the pieces and for your frustration regarding the service you've...

2.7
Product
Lazboy Sofa
I liked
  • Nice showroom
  • Look of the couches
I didn't like
  • Quality
  • Leather is cracked and peeling
#1184661
Lazboy - Disposable expensive crap
The sales pitch is good and they make lots of claims about their warranty.Don’t believe it. I have two couches that have very literally fell apart: springs popping out, bottoms coming undone and the frame literally falling apart. The bottoms of both are falling out. I...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your couches. We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've received.O...

Product
Lazboy Sofa
#1179772