Manufacturer: Lazboy Category: Sofas Clear all filters (41 of 41 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
My wife and I purchased a James Sofa from Slumberland in March of 2016, after 2 mounts the seat cushion on the right side started to sag. A tech came and check and ordered a new seat, another 2 months we got a new seat cushion, but while waiting for the right seat the left side started sagging. When the tech came to replace the right cushion, he checked the left side and ordered a new left side cushion. A mother 2 months waiting for a new left...
Read more
#1001782
I bought furniture two years ago, and the quality of the furniture is really poor and I paid more money for it.I will put pictures on here to show you the quality of the furniture that was taken just two months after I purchased it. What's even worse is how angel and Alice spoke with me about trying to help me get my furniture repaired. The only thing she could do is just recite the warranty guidelines. Whatever happened to the day when...
Read more
LaZBoy

LaZBoy Hello,
Thanks for taking the time to contact us about your furniture. We're so sorry for your frustration regarding the service you've received from your local retailer.

1.5
#997851
When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality la-z-boy in these pictures (see attached facebook website). Started peeling after the one year warranty expired. Peeling and total garbage for something costing $3,000. https://www.facebook.com/La-z-boy-problem-923417027778023/?ref=br_rs Contacted La-Z-Boy and the material was discontinued and they will not provide a replacement, other than a...
Read more
Anonymous

Anonymous We have 2 recliners that did the same thing. when we told the sales people about they all acted like they had never heard of such a thing. Not a fan.

LaZBoy

LaZBoy Hi there,
Thanks for taking the time to contact us about your sofa and chair. We apologize for your frustration regarding the leather, and for your dissatisfaction regardin...

1.0
I didn't like
  • Poor quality product

Lazboy Sofa Review

#981696
Talked into a more expensive sofa with the promise of it being best for my back problems. It wasn't, it was hard as a rock and caused more pain.
Comment
Show

Lazboy Sofa Review

#954538
2.0
We purchased a lazy boy sofa with the power lift option 18 months ago. This is by far the worst $2000 piece of *** ever. I had lazy bor come to tbe house 3 times for the loosening of the frame work and one seat replaced. Evey time they came it wentback to loose in 2 weeks. After a year not covered be warrentee so we have a loose piece of *** to sit on.
Comment
Show

Lazboy Sofa Review

#924007
Poor quality. Looked for comfortable furniture so got lazy boy. Not very comfortable. Swivel chair creaks, recliner sofa requires too much leg strength to lower footrest.
Comment
Show

Lazboy Sofa Review

#905224
1.9
Terrible experience! My brand new sofa came with very strange colors and some one came and change only the arm, after waiting almost 3 months , we call again and the company said that our case was closet!
Comment
Show
Several months ago, we visited Laz-Z-Boy show room, Dickson City, Pa.We were assisted by a sales Mgr, Jillian. We looked at several pieces. Jillian was totally uninformed of the furniture, warranties, etc. We had to interrupt her constant babble about her daughter. Upon leaving, we knew more about her daughter than we chose. We ordered a couch, love seat and a rug for approximately $6k. Jillian a advised a 6 wk delivery. After 5 weeks, we called...
Read more
We have the same experience with our sleeper sofa purchased in 2013 with a five year extended warranty for the bonded leather-- and are told that because the peeling is not caused by an accident, it is not covered by our extended five year warranty. Why alienated your customers by refusing to recover obvious manufacter-flawed material? To put the burden of reupholstery on the customer is unconscionable. A company of integrity would reupholster...
Read more
LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us about your furniture. Our team would love the opportunity to further investigate.
Please send an email to socialsupport@la-z-boy...

marilyn_2016

marilyn_2016 maybe a class action suit is in order!

2.3
I liked
  • Design and appearance of product when purchased
I didn't like
  • Bonded leather material manufacture flawed - peeling
  • Company not standing behind product quality
  • Excuses given to not rectify obvious material flaw
I fell in love with the Dexter couch ($2,175.10 on sale) at La-Z-Boy but I kept looking just in case I could find something that would actually be supportive for my back. On one of my trips to the store, a sales person showed me a remote control lumbar support sofa. I was impressed but I also could not afford it ($3,806.54 on sale!). I still went on to spend weeks debating what I should do. I finally had decided on the Dexter couch when another...
Read more
LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us about your sofa. We're so sorry for your frustration regarding the service you've experienced. Our team would love to further invest...

I bought a leather sofa 2 years ago.started peeling,I paid $1300 on sale! I found out that it was recycled leather, now were in my papers does it state that.I called them and got the run around I sent pictures, They claim it was not their fault and there is 1 year warranty on cover. No kids live in my house . My husband and myself . do not jump around on it! or misuse it with all of these complaints I think its their shoddy materials. Customer...
Read more
LaZBoy

LaZBoy Hello,
Thanks for reaching out to us about your furniture. We apologize for your frustration regarding the cover peeling and for your frustration regarding the service you'...

marilyn_2016

marilyn_2016 poor quality always not their fault out 1300 dollars!

1.7
I liked
  • Floor model
I didn't like
  • Are not interested in complaints
#974755
I have had my Lazyboy sofa for a few months here in 2016.It was delivered with the frame fractured, barely noticeable. The back of the sofa on one end was leaning back a bit vs the other 2 back sections. Service came out, they placed an order for a new back. That didn't work because it was the frame, particle board, (OSB) that secured the back that was fractured. And over time, it progressively had gotten worse. Leaning back as far as 5 inches....
Read more
Anonymous

Anonymous My husband just bought me a lazy oh recliner, the back needed to be tightened and that's when we noticed patical board, we paid a heavy price for this chair, it shouldn't have...

LaZBoy

LaZBoy Hi there,
Thanks for reaching out to us about your sofa. We apologize for your frustration regarding the frame. Our team would love to further investigate.
Please send a...

1.0
#972295
Yup they have a lifetime warranty on the mechanism, springs and frame...but those are really not the bulk of the cost of repair. The technician's visits are what you will be dinged for. Contacted the firm "la-z-boy through another site - the recommended repair person only repairs the mechanism - whoooppee any monkey with a bit of sense a couple or tools and patience can repair the mechanism.the rest of these pieces of junk will be put in the...
Read more
LaZBoy

LaZBoy Hello,
Thanks for reaching out to us about your furniture. We're so sorry for your dissatisfaction regarding the service you've received from your local retailer.
Our t...

1.7
I didn't like
  • Company does not stand behind its products
  • Resolution of the problem
  • Poor materials and poor workmanship
#951552

Resolved Featured

We bought a $1600 electric reclining couch and they've been out to repair the cushions half a dozen times and it still isn't right I don't know what we have to do to get them to take the couch back it's junk it's not even a-year-old The padding doesn't seem to be holding up to a normal sized adult sitting on it The couch it replaced was 12 years old with none of these problems .
Read more
LaZBoy

LaZBoy Hi There,
Thanks for reaching out to us about your sofa. We're so sorry for your frustration regarding the service you've received. Our team would love the opportunity to h...

Anonymous

Anonymous After talking to customer service they're going to send a repair man out to look at the couch but their policy is to repair it not replace it ! (Makes you wonder why doesn'...