Manufacturer: Lazboy Category: Sofas Clear all filters (151 of 151 reviews match)
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Leather...top of the line...over 4300. 18 months later it looks like a 25 year old sofa....cushions are flattened, arm rests are flattened........We are SO disappointed.....Having been a faithful customer for all these years...We are very sad. We do not own indoor...
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1.6
Product
Lazboy Sofa
#1061766
We purchased a sectional in Oct. of 2016. Your customer service guys have been out here 3 times for different things. The 1st was for one of the recliners, the whole seat had to be replaced. 2nd, they had to replace the arm on the chaise that was loose. After they...
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Product
Lazboy Sofa
I didn't like
  • Quality of the product
  • Products
#1061453
Once the sofa was unwrapped and placed in our living room, we realized that the color was GOLD!!! not the taupe that the sales receipt stated. Furthermore, the corners of the sofa has NO padding and are very uncomfortable as there is only a thin piece of fabric and...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sofa. We're so sorry for your frustration regarding the fabric and for the service you've received.Our team would lov...

1.0
Product
Lazboy Sofa
I didn't like
  • Entire experience
#1054345

Lazboy - Recliner not functioning

#1058010
We purchased a two reclining sofas from lazyboy. We had a problem with one 1 week after delivery. They sent out a tech to assess the problem. The brand new sofa had to be replaced. Today, 8 months after delivery of the aofa rhe recliner on the sofa doesnt work. Not even a year. Called the store, was told someone will calm you back. No call back. Lazyboy has some crappy service.
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Lazboy Sofa Review

#981696
Talked into a more expensive sofa with the promise of it being best for my back problems. It wasn't, it was hard as a rock and caused more pain.
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Lazboy Sofa Review

#954538
2.0
We purchased a lazy boy sofa with the power lift option 18 months ago. This is by far the worst $2000 piece of *** ever. I had lazy bor come to tbe house 3 times for the loosening of the frame work and one seat replaced. Evey time they came it wentback to loose in 2 weeks. After a year not covered be warrentee so we have a loose piece of *** to sit on.
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Lazboy Sofa Review

#924007
Poor quality. Looked for comfortable furniture so got lazy boy. Not very comfortable. Swivel chair creaks, recliner sofa requires too much leg strength to lower footrest.
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We received our special order Lazy boy reclining couch and reclining love seat 5 days ago. I am super sensitive to smells and kept smelling urine. we left our home came home hours later and our house reeked of cat urine! We smelled the couch and could smell where a cat...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sifa. We're so sorry for your frustration regarding the odor.Our team would love the opportunity to further investiga...

1.9
Product
Lazboy Sofa
I liked
  • Saleslady was great
I didn't like
  • Our couch needs to be replaced immediately
#1053103
I bought a MacKenzie sofa on 4/4/2016.It was delivered on 5/19/2017. By day 3, I knew I had made a mistake. The sofa is horribly uncomfortable. Anyone sitting on either end of the sofa sinks into the corner. (And no, we're not obese.) Although others have suggested...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa. We're so sorry for your frustration regarding either the cushions or springs.Our team would love the opportunity to invest...

1.7
Product
Lazboy Sofa
I liked
  • Honesty of the comfort care technician
I didn't like
  • Fabric advice i received or the quality of the product
  • Number of stars on website does not accurately reflect reviews
  • Music played to those on hold with comfort care
#1050735
Lazboy - Leather between seats felt like paper, and cracked in less than 2 years
I bought a Lazboy recliner sofa, whole grain leather, in July of 2015. the leather between the cushions has felt paper like and weird since day one, but I just did not pay much attention to it, thinking Lazboy quality is trustworthy. but a week ago, I noticed that...
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christinewang
christinewang

Update on my process. Yes I can not change the fact that 'miscommunication' has happened that I bought a part vinyl and part leather sofa thought it was all top grain leather ...

Anonymous
Anonymous

I am going to KILL the sales people who I bought mine from.I told them that I heard that they were selling junk now.They said oh no! They lied to my face. I warned them when I...

1.9
Product
Lazboy Sofa
I didn't like
  • Defective leather on sofa seats
#1048033
Update from previous review of 30 days - $4800 furniture bought 90 days ago looks like 2 years old with wrinkling/buckling of material on arm rests classified by La-Z-Boy as Normal and 2 Springs break while sitting & watching TV - same Springs in Recliner hat was fixed...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the broken springs.Our team would love the opportunity to assist. Please...

1.2
Product
Lazboy Sofa
#1038357
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
We have 3 more Lazboy products two love seats and a 100% leather recliner that is just showing wear after 12+ years and the love seats show no wear. DON'T BUY LAZBOY IT IS A PIECE OF JUNK and they do not stand by it. After seeing others having the same problem if they...
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Anonymous
Anonymous

We have a couple h of two years or less and the head rests on both sides have done the same thing we have spoke to the furniture store and were informed the same thing .Your ...

1.7
Product
Lazboy Sofa
I didn't like
  • Leather-like fabric is peeling and cracking
  • Lack of honoring warranty
  • Poor quality poor warranty poor customer service response
#1035995
I am extremely disappointed with my after purchase experience.La-Z-Boy strides in providing the highest quality...yet I was delivered a sofa that was damaged on delivery. I am so glad I took pictures of the sofa the day it was delivered to share with my family. The...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your new furniture. We're so sorry for your frustration regarding the service you've received, and that you've waited so long for a t...

Product
Lazboy Sofa
#1035292
Lazboy - Uncomfortable , not good quality
Lazboy - Uncomfortable , not good quality
No where near as comfortable as the one in the store Seams run across arm rest where your hand rest ,piping crooked on one side No longer set in and only had it 5 days No call back from store Sent email photos , no response Left voice mail for manager No response...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your Kennedy sofa. We apologize for your dissatisfaction regarding the seams and piping. Our team would love to further investigate. ...

Anonymous
Anonymous

you could call Lazyboy comfort care they will send a tech out to look at it

Product
Lazboy Sofa
I didn't like
  • Quality
#1025414