Product: Lazboy Sofa Clear all filters (0 of 192 reviews match)
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Lazboy - Special Orders

Beware .... Anything not on the sales floor is considered to be "Special Order" and when it comes in and you do not like it they will change you a 50% return fee. I checked around and La-Z-Boy is the only store that has a 50% return fee.
Product
Lazboy Sofa
#1414873
We purchased a sectional, end tables, recliner chairs, and the big problem was with the sectional. The back of the sectional would not match up with the other pieces - it was crooked. The recliner parts when they worked made the back portion look very bad - the fabric...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There, We appreciate you reaching out to us about your furniture. We apologize for your frustration regarding the service you've received. Our team would love the opportuni...

Product
Lazboy Sofa
#1396675
I purchased $6000. worth of furniture from Lazy Boy in March of '17. Very shortly after the delivery the fabric on the sofa began pilling, and the back, center cushion looked under sized. In addition, I purchased a 5 year protection plan. Before the sofa was a year...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There, We appreciate you reaching out to us about your sofa. We apologize for your frustration regarding the cover pilling. Our team would love the opportunity to help prov...

Bookcrazy
Bookcrazy

Most furniture manufactured today is pure junk.

2.1
Product
Lazboy Sofa
I liked
  • People at the showroom
I didn't like
  • Quality of the product
#1389773
Lazboy - La-Z-Boy leather flaking on sofa
We purchased our Lazy Boy couches for about $5000. They were a beautiful camel colored leather. Within 10-13 months after purchasing, the leather started flaking off the cushions. We called Lazy Boy, and they told us we were outside of our warranty, but could purchase...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There, We appreciate you reaching out to us about your couches. We apologize for your frustration regarding the cover flaking off. Our team would love the opportunity to he...

Bookcrazy
Bookcrazy

You don't have real leather. You were cheated plain and simple. I can't believe the stores can get away with this.

1.8
Product
Lazboy Sofa
#1387047

Last night i had guests in my home and i noted some of dye from slacks worn by one of my guests had rubbed off onto my sofa, I attempted to remove the stain with the leather cleaner to no avail, it didn't budge, i called to company Ultra shield through the warranty...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your sofa. We're so sorry for your frustration regarding the dye stain. Our team would love the opportunity to further investigate. Please...

3.8
Product
Lazboy Sofa
#1339961
Lazboy - Defective Pump La-Z-Boy Sleep Sofa with SlumberAir Mattress
BUYERS BEWARE! In November 2016, we purchased a $2,000 La-Z-Boy Sleep Sofa with SlumberAir Mattress that has been used in my home office as extra bedroom for our house guests maybe 6 times. We also spent $199 for a Furniture Protection plan. This week, when we went to...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your sleep sofa. We're so sorry for your dissatisfaction with the piece. Our team would love the opportunity to further investigate. Pleas...

Anonymous
Anonymous

You've done nothing but call, call, call. The easiest gripes in the world to ignore. The least effective method of problem solving there is. This case should have been consign...

1.9
Product
Lazboy Sofa
#1335048
Lazboy - Expensive Couch Delaminated
Lazboy - Expensive Couch Delaminated
Lazboy - Expensive Couch Delaminated
My $2,200 Lazboy sleeper sofa started delaminating after two years of light use. Here the the sofa after 5 years. This sofa was not even in our main living room. I did call the Lazboy customer service and they said there was nothing they could do about it. We have...
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Anonymous
Allen

LaZBoy, what are you willing to do with this situation if I go through the hassle of filling out the paper work you sent me. Thanks

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello Thanks for reaching out about your sofa. We're so sorry for your dissatisfaction with the piece. Our team would love the opportunity to further investigate. Please send ...

2.6
Product
Lazboy Sofa
I liked
  • Couch before it fell apart
I didn't like
  • That the cover material peeled off
#1333037
I am on my 3rd La-Z-Boy sofa in 4 years. They are made awfully!! They skimp on "stuffing" and you can feel the wood on the arms. Now, the sofa I have now, 2 years old, when you sit on it, it creaks, and the fill doesn't come back when you get up, so the seating areas...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello Thanks for reaching out about your sofa. We're so sorry for your dissatisfaction with the piece. Our team would love the opportunity to further investigate. Please send ...

2.1
Product
Lazboy Sofa
I liked
  • Large selection of fabrics
#1331420
I purchased two Amanda sofas with iClean upholstery in January 2018. I have four children and was assured by the salesman that it was an ideal choice for a family. Within days of delivery, the sofas were covered with debris. Anytime anybody sits or lays on the sofas,...
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Anonymous
Joe

We just purchased 2 Amanda sofas with the iclean fabric. This is our 3rd day and the fabric is horrible. Just as you said every piece of lint or fur sticks to it with a vengea...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello Thanks for reaching out about your recliner. We're so sorry for your frustration regarding the leather peeling. Our team would love the opportunity to further investigat...

Product
Lazboy Sofa
#1327626
Not to mention the plastic attachments barely hold the sectional together. I wanted the couch picked up and refunded. The pickup was scheduled and I sat around waiting for 3 hours when they no showed on me. I called the store to get details and the number that had...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out to us about your couch. We're so sorry for your frustration regarding the couch arriving damaged, and for the service you've received. Our team ...

1.0
Product
Lazboy Sofa
I didn't like
  • Customer service or product quality
#1305738