Product: Lazboy Sofa Clear all filters (175 of 175 reviews match)
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Lazboy - Disposable expensive crap
The sales pitch is good and they make lots of claims about their warranty.Don’t believe it. I have two couches that have very literally fell apart: springs popping out, bottoms coming undone and the frame literally falling apart. The bottoms of both are falling out. I...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your couches. We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've received.O...

Product
Lazboy Sofa
#1179772
I had a guest sit down on it and he jokingly said "is this supposed to be comfortable?" we have to flip the cushions backwards behind the couch to even be able to sit without our necks aching...and thats for short periods of time before you begin to feel the terrible hard wood poking into your legs and back. I'm so disappointed and will never buy from lazboy...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your couch.We're so sorry for your dissatisfaction with the piece.Our team would love the opportunity to further investigate. Please ...

Product
Lazboy Sofa
#1178467
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Lazboy - Delaminate of faux leather

Lazboy - Delaminate of faux leather
Lazboy - Delaminate of faux leather
Sofa is 4 yrs old, well taken care of, rarely used in parlor. The sofa material came apart like flaking apart clearly a manufacturer issue, you would think lazy boy would do something about it. Paid $2300. trailer park furniture, never again.
1.3
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Lazboy Sofa
#1165767
Bought 2 new sofas in November 2017 and within 3 weeks the seat cushions started warping and compressing permanently.Contacted customer service and had 2 weeks of runaround, contacted the President and he delegated it to a rep to send me an email saying they think...
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Anonymous
Anonymous

Lazy boy is no longer American Made - Mexico they sold out a few years ago. I too will never buy Lazyboy, I purchased a Leather recliner for my husband , it took 5 times 5 di...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your two new sofas. We're so sorry for your frustration regarding the cushions compressing.Our team would love the opportunity to ...

3.4
Product
Lazboy Sofa
#1162334
Paid over $2500 and will never again to Lazyboy.Based on reviews that will be another factory in the USA closing soon. The filling material is cheap and did not last long until you were sitting on the wood frames. Complained and they came out and put the same stuffing...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your sofa. We're so sorry for your dissatisfaction with the cushions compressing and for your frustration regarding the service yo...

2.1
Product
Lazboy Sofa
I didn't like
  • There attempted solution
#1144763
We purchased a LazyBoy sectional sofa in November 2016. We had had a cheaper sectional sofa that had not help up very well, so decided to go with LazyBoy BECAUSE of their reputation for quality. We paid top dollar – and got less than bargain-basement quality. Their...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your sectional. We're so sorry for your frustration regarding the cushions, squeaks and the recliner functionality. Our team would...

2.5
Product
Lazboy Sofa
I liked
  • Nice showroom
I didn't like
  • Lazyboy has exorbitant prices for worse than bargain quality
#1143311
We purchased our lazy boy leather sectional sofa for over $5,000 2 years ago. The leather seams of the sofa are peeling and looking bad. I first stopped by the Lazy Boy store where I purchased the sectional to tell them about my problems with the sofa. They ushered me...
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1.6
Product
Lazboy Sofa
#1141755
Lazboy - Very disappointed with quality from Lazy Boy
Lazboy - Very disappointed with quality from Lazy Boy
Lazboy - Very disappointed with quality from Lazy Boy
So I order a reclining sectional and matching swivel recliner in the color I wanted. Waited 14 weeks and was so disappointed and upset with the quality look and function. It was under stuffed in several areas, one recliner had a sticky sound as you sat up and down,...
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1.5
Product
Lazboy Sofa
#1141370
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Lazboy - Lazy Boy is junk

Purchased a sofa and recliner. Didn't last long. Never buy again
1.8
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Product
Lazboy Sofa
#1141145
This sectional was delivered May 24, 2017, we also purchased a rug for our new room the same week. Within a week, my husband and I began to develop stinging burning eyes, a dry cough, wheezing, and itching of the skin. I removed the rug from the room. I began vacuuming...
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1.2
Product
Lazboy Sofa
I liked
  • Sandra in the service department gave great service
I didn't like
  • Store couldnt care less about our issue
#1113189