Manufacturer: Lazboy Category: Sofas Clear all filters (155 of 155 reviews match)
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Been fighting for 3 months.Ridiculous I was in earlier today regarding our couch that is coming loose, fabric torn at the seams, backrests that have inadequate padding. You stated I would hear from someone today and I never received a call. We have been trying to get...
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Product
Lazboy Sofa
#1087650
We purchased the high-end soft leather couch and love seat and within a year the color started coming off is patches. The company sent out someone who sprayed on a matching color and charged us $60 per visit. This happened twice, as the new coloring only lasted a...
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h.kitchener
h.kitchener

The reason for your problem is the importation of cheap and inferior foreign leather. This is now common with many items made with leather, including shoes, belts and leather ...

1.7
Product
Lazboy Sofa
I liked
  • Selection of comfortable options and color selections
I didn't like
  • Poor quality and invalid warranty
#1087191
We purchased a power reclining sectional in February 2015. We have had the repair men out 4 times, because the plastic mechanism on the foot rest, which is for safety concerns, keeps popping up and sometimes all the way off. This plastic part is used to pop off if...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your power reclining sectional. We apologize for your dissatisfaction regarding the safety snaps disengaging. Our team ...

3.7
Product
Lazboy Sofa
#1075471

Lazboy - Recliner not functioning

#1058010
We purchased a two reclining sofas from lazyboy. We had a problem with one 1 week after delivery. They sent out a tech to assess the problem. The brand new sofa had to be replaced. Today, 8 months after delivery of the aofa rhe recliner on the sofa doesnt work. Not even a year. Called the store, was told someone will calm you back. No call back. Lazyboy has some crappy service.
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Lazboy Sofa Review

#981696
Talked into a more expensive sofa with the promise of it being best for my back problems. It wasn't, it was hard as a rock and caused more pain.
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Lazboy Sofa Review

#954538
2.0
We purchased a lazy boy sofa with the power lift option 18 months ago. This is by far the worst $2000 piece of *** ever. I had lazy bor come to tbe house 3 times for the loosening of the frame work and one seat replaced. Evey time they came it wentback to loose in 2 weeks. After a year not covered be warrentee so we have a loose piece of *** to sit on.
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Lazboy Sofa Review

#924007
Poor quality. Looked for comfortable furniture so got lazy boy. Not very comfortable. Swivel chair creaks, recliner sofa requires too much leg strength to lower footrest.
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We purchased leather sectional and leather recliner from centennial co store. Turns out to be the worst furniture we ever bought. FWIW recliner has been repaired once all ready and all 3 parts of sectional repaired twice.....We have always been loyal lazy boy customers.
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your chair and sectional. We're so sorry for your dissatisfaction regarding the repairs you've needed on both pieces. O...

1.8
Product
Lazboy Sofa
#1071227
Leather...top of the line...over 4300. 18 months later it looks like a 25 year old sofa....cushions are flattened, arm rests are flattened........We are SO disappointed.....Having been a faithful customer for all these years...We are very sad. We do not own indoor...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sofa. We're so sorry for your frustration regarding the cushions flattening. Our team would love the opportunity to f...

1.6
Product
Lazboy Sofa
#1061766
We purchased a sectional in Oct. of 2016. Your customer service guys have been out here 3 times for different things. The 1st was for one of the recliners, the whole seat had to be replaced. 2nd, they had to replace the arm on the chaise that was loose. After they...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliners and chaise. We're so sorry for your frustration. Our team would love the opportunity to further investigate...

Product
Lazboy Sofa
I didn't like
  • Quality of the product
  • Products
#1061453
Once the sofa was unwrapped and placed in our living room, we realized that the color was GOLD!!! not the taupe that the sales receipt stated. Furthermore, the corners of the sofa has NO padding and are very uncomfortable as there is only a thin piece of fabric and...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sofa. We're so sorry for your frustration regarding the fabric and for the service you've received.Our team would lov...

1.0
Product
Lazboy Sofa
I didn't like
  • Entire experience
#1054345
We received our special order Lazy boy reclining couch and reclining love seat 5 days ago. I am super sensitive to smells and kept smelling urine. we left our home came home hours later and our house reeked of cat urine! We smelled the couch and could smell where a cat...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sifa. We're so sorry for your frustration regarding the odor.Our team would love the opportunity to further investiga...

1.9
Product
Lazboy Sofa
I liked
  • Saleslady was great
I didn't like
  • Our couch needs to be replaced immediately
#1053103
I bought a MacKenzie sofa on 4/4/2016.It was delivered on 5/19/2017. By day 3, I knew I had made a mistake. The sofa is horribly uncomfortable. Anyone sitting on either end of the sofa sinks into the corner. (And no, we're not obese.) Although others have suggested...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa. We're so sorry for your frustration regarding either the cushions or springs.Our team would love the opportunity to invest...

1.7
Product
Lazboy Sofa
I liked
  • Honesty of the comfort care technician
I didn't like
  • Fabric advice i received or the quality of the product
  • Music played to those on hold with comfort care
  • Number of stars on website does not accurately reflect reviews
#1050735
Lazboy - Leather between seats felt like paper, and cracked in less than 2 years
I bought a Lazboy recliner sofa, whole grain leather, in July of 2015. the leather between the cushions has felt paper like and weird since day one, but I just did not pay much attention to it, thinking Lazboy quality is trustworthy. but a week ago, I noticed that...
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christinewang
christinewang

As I promised, I will update honestly as this issue progress.The technician came out to check out the defect yesterday. He filed a report to independent LaZBoy franchise. from...

christinewang
christinewang

Update on my process. Yes I can not change the fact that 'miscommunication' has happened that I bought a part vinyl and part leather sofa thought it was all top grain leather ...

1.9
Product
Lazboy Sofa
I didn't like
  • Defective leather on sofa seats
#1048033