Product: Lazboy Sofa Clear all filters (0 of 180 reviews match)
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Lazboy - Lousy Leather
Purchased 2 leather sofa recliners, ($2500/ each) touted as “top of the line leather”. Less then 2 years old and leather is fading at headrest. Reached out to purchase site in Madison WI and was told leather should stand up for 20 years. Local Lazyboy contracted repair...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofas. We're so sorry for your frustration regarding the color fading on the back.Our team would love the opportunity to further...

1.0
Product
Lazboy Sofa
I didn't like
  • Poor quality leather
#1249335
Evilee Meacham Soos My bad experience with La-Z-Boy shows that a company that has always been the best, can end up with poor quality furniture. I ordered a Couch and Love seat from the Scottsdale store, that was delivered 12/13 /16. I noticed in a few days the back...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your couch and loveseat. We're so sorry for your frustration regarding the broken spring in the couch.Our team would love the opportu...

2.3
Product
Lazboy Sofa
I liked
  • Helpful sales staff in showroom
I didn't like
  • Quality of product is terrible
#1227854
Even same color of leather. They tried to tell me the warranty would have covered it, but when I spoke to them more, this wasn't true. I have been told by some furniture insiders that the composite leather was defective the 1st year and they know it. I was told by...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your furniture. We're so sorry for your dissatisfaction with the leather.Our team would love the opportunity to further investigate. ...

Product
Lazboy Sofa
#1220467
My husband and i bought a new house and thought we would splurge on a wonderful sofa and love seat, so we went to La-Z-Boy.They are supposed to be the best, right? Wrong. We bought our couches cash up front at $5,500 which I personally feel is expensive for a couch....
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa and loveseat. We're so sorry for your dissatisfaction with the pieces and for your frustration regarding the service you've...

2.7
Product
Lazboy Sofa
I liked
  • Nice showroom
  • Look of the couches
I didn't like
  • Leather is cracked and peeling
  • Quality
#1184661
Lazboy - Disposable expensive crap
The sales pitch is good and they make lots of claims about their warranty.Don’t believe it. I have two couches that have very literally fell apart: springs popping out, bottoms coming undone and the frame literally falling apart. The bottoms of both are falling out. I...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your couches. We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've received.O...

Product
Lazboy Sofa
#1179772
I had a guest sit down on it and he jokingly said "is this supposed to be comfortable?" we have to flip the cushions backwards behind the couch to even be able to sit without our necks aching...and thats for short periods of time before you begin to feel the terrible hard wood poking into your legs and back. I'm so disappointed and will never buy from lazboy...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your couch.We're so sorry for your dissatisfaction with the piece.Our team would love the opportunity to further investigate. Please ...

Product
Lazboy Sofa
#1178467
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Lazboy - Delaminate of faux leather

Lazboy - Delaminate of faux leather
Lazboy - Delaminate of faux leather
Sofa is 4 yrs old, well taken care of, rarely used in parlor. The sofa material came apart like flaking apart clearly a manufacturer issue, you would think lazy boy would do something about it. Paid $2300. trailer park furniture, never again.
1.3
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
Warranty
Website
Product
Lazboy Sofa
#1165767
Bought 2 new sofas in November 2017 and within 3 weeks the seat cushions started warping and compressing permanently.Contacted customer service and had 2 weeks of runaround, contacted the President and he delegated it to a rep to send me an email saying they think...
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Anonymous
Anonymous

Lazy boy is no longer American Made - Mexico they sold out a few years ago. I too will never buy Lazyboy, I purchased a Leather recliner for my husband , it took 5 times 5 di...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your two new sofas. We're so sorry for your frustration regarding the cushions compressing.Our team would love the opportunity to ...

3.4
Product
Lazboy Sofa
#1162334
Paid over $2500 and will never again to Lazyboy.Based on reviews that will be another factory in the USA closing soon. The filling material is cheap and did not last long until you were sitting on the wood frames. Complained and they came out and put the same stuffing...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your sofa. We're so sorry for your dissatisfaction with the cushions compressing and for your frustration regarding the service yo...

2.1
Product
Lazboy Sofa
I didn't like
  • There attempted solution
#1144763
We purchased a LazyBoy sectional sofa in November 2016. We had had a cheaper sectional sofa that had not help up very well, so decided to go with LazyBoy BECAUSE of their reputation for quality. We paid top dollar – and got less than bargain-basement quality. Their...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your sectional. We're so sorry for your frustration regarding the cushions, squeaks and the recliner functionality. Our team would...

2.5
Product
Lazboy Sofa
I liked
  • Nice showroom
I didn't like
  • Lazyboy has exorbitant prices for worse than bargain quality
#1143311