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2.6
Details
I bought a sofa. We were out of state when it was delivered. Our daughter accepted the sofa for us. It was delivered on a Friday we got home the following Monday. We went to the store that we bought it from on Tuesday. Four days after it was delivered. We explained to...
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4 comments
LaZBoy
#1809344

Hello, We appreciate you reaching out to us about your sofa. Our team would love the opportunity to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1712524 in the subject line of your email. Regards, La-Z-Boy Incorporated

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Review
#1712524 Review #1712524 is a subjective opinion of poster.
Product
Lazboy Sofa
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1200
Preferred solution
Full refund

Fake leather fabric flaking off | Lazboy in San Diego, California

1.0
Details
We bought our Lazy Boy couches in 2014. In 2018 we found leather starting to flake off of all of the cushions where we sit the most. I always thought lazy boy was a quality product, but Ill never purchase another item from this manufacturer. The price I paid for the couch does not equal the miserable performance life of the fabric. Avoid Lazy Boy at all cost.
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1 comment
LaZBoy
#1777779

Hello, thanks for reaching out to us about your couches. We’re so sorry for your frustration regarding the leather flaking.

Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1685213 in the subject line of your email. Regards, La-Z-Boy Incorporated

Review
#1685213 Review #1685213 is a subjective opinion of poster.
Product
Lazboy Sofa
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Bonded leather flaking off | Lazboy

1.0
Details
Bonded leather flaking off - Lazboy
My couch has 1 section the middle section where the bonded leather is just flaking off. Looks terrible, a mess to clean up everyday and the rest of the sectional is fine. Very disappointed after spending a lot of this sectional. Will never purchase lazyboy again. Beware!!
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1 comment
LaZBoy
#1777780

Hello, thanks for reaching out to us about your couch. We’re so sorry for your frustration regarding the bonded leather flaking.

Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1683553 in the subject line of your email. Regards, La-Z-Boy Incorporated

Review
#1683553 Review #1683553 is a subjective opinion of poster.
Product
Lazboy Sofa
Cons
  • Quality
  • Bonded leather flaking off
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Replaement

Terrible experience! Had a issue with our 5000.00 dollar sectional. It was under warranty and no help from Lazyboy to fix the problem. Make sure you know what you are signing. | Lazboy

1.8
Details
I was told my warranty would cover everything. When I called with a problem about a oil stain from your head that left a terrible mark on my couch they told me that they don’t cover it. 5000.00 I spent on this couch.
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Review
#1632518 Review #1632518 is a subjective opinion of poster.
Product
Lazboy Sofa
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
  • sales person

They suck! | Lazboy

1.0
Details
Spent 3K on a sectional with stains, chipped legs and back cushions of all different dimensions. Tech came out and told me to "fluff" it and that would solve all my problems? Currently disputing my credit card. Never again. Rooms to Go?
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Review
#1626202 Review #1626202 is a subjective opinion of poster.
Product
Lazboy Sofa
Reason of review
All of the above
Loss
$3
Preferred solution
Full refund

Lazyboy furniture is a joke! | Lazboy in Sacramento, California

1.2
Details
Lazy boy furniture is a joke. After losing everything I own in the California Camp Fire I was trying to replace furniture and on a strict budget. I found a brand new sofa in a consignment shop. But the tags were still in the sofa and it looked brand new. I was skeptical as the price was half of what the sofa sold for according to web site. Happy I was to get the deal. Ha ha, the fake leather started to disintegrate within 2 months! The seams where the electric recliners move have all cracked and turned white. The couch is burgundy. It looks awful! I would never advise anyone to buy lazyboy products ever! Imagine covering a piece of furniture with material that falls apart. Don’t they test their products before they market them????
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Review
#1612652 Review #1612652 is a subjective opinion of poster.
Product
Lazboy Sofa
Pros
  • Selection
Reason of review
Damaged or defective
Loss
$1259
Preferred solution
Full refund
1.2
Details
Purchased two sofas exactly the same over $3,000 spent. Both ends of the sofas have power reclining mechanisms. Within one year after purchasing one side broke not allowing it to go back into a closed position. Contacted store where purchased and after a very long time...
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2 comments
Anonymous
#1746118

Update: Lazyboy sent a repair man out to my home to evaluate both sofas. It was determined that the power mechanism for both sofas were set to low to allow the power recline to operate properly.

He ordered four new mechanism that were delivered to my home within two weeks and a follow up visit was scheduled. The repair man replaced all four within a window of three hours and they work great!

He was very professional and knowledgeable about the sofas. I have a renewed opinion of Lazyboy's service and appreciate them taking care of my problem!

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Review
#1536180 Review #1536180 is a subjective opinion of poster.
Product
Lazboy Sofa
Reason of review
Bad quality
Piece of JUNK - Lazboy
Piece of JUNK - Lazboy
We bought Lazboy because, like everyone else, we grew up with a recliner that was our Dad's favorite chair. It never broke down and you didn't throw it out. It just went to you when you moved out so your Mom had an excuse to buy new furniture. Fast forward 40 years.......
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1 comment
LaZBoy
#1669372

Hi there, we appreciate you reaching out to us about your chair and sofa. We apologize for your frustration regarding the service you've received.

Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1501082 in the subject line of your email. Regards, La-Z-Boy Incorporated

Review
#1501082 Review #1501082 is a subjective opinion of poster.
Product
Lazboy Sofa
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Let the company propose a solution

Uncomfortable recliner | Lazboy

2.9
Details
Recently bought recliner and sofa, couch very comfortable. Recliner not comfortable. Custumet service did replace fill in seat. Still uncomfortable. I feel stuck with this chair. Don`t know what else to do.
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Review
#1482916 Review #1482916 is a subjective opinion of poster.
Product
Lazboy Sofa

Contact Lazboy Customer Service

Website:
www.la-z-boy.com
Mailing Address:
1284 N. Telegraph Road
Monroe, MI 48162-3390
USA
Phone:
(800) 375-6890
All Lazboy Contacts

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Lazboy reviews

Don’t buy lazyboy. It’s junk!!! | Lazboy in Hermitage, Pennsylvania

1.6
Details
My brother and I bought $5,000 worth of lazyboy furniture, 2 sofas,1 loveseat and 2 recliners in 2012. No pets and only 1 person per household. All the units cracked and peeled in less than 3 years. Lazyboy said they only offer a 1 year warranty!!!! My sofa was over 30 years old and still looks like new! Do not buy lazyboy furniture. They sell junk. Expect to replace your $2000 sofa every 2-3 years. Will never buy another lazyboy item!!!!!!
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Review
#1464397 Review #1464397 is a subjective opinion of poster.
Product
Lazboy Sofa
Reason of review
Bad quality