Product: Lazboy Sofa Clear all filters (165 of 165 reviews match)
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This sectional was delivered May 24, 2017, we also purchased a rug for our new room the same week. Within a week, my husband and I began to develop stinging burning eyes, a dry cough, wheezing, and itching of the skin. I removed the rug from the room. I began vacuuming...
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1.2
Product
Lazboy Sofa
I liked
  • Sandra in the service department gave great service
I didn't like
  • Store couldnt care less about our issue
#1113189
One of the reasons I purchased from La Z Boy is because my mom has always bought her furniture from them, and she has given her old furniture to me when she gets new.So when my three kids moved out I decided to do some remodeling and with that came new furniture so I...
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1.9
Product
Lazboy Sofa
#1109909
Have always purchased lazboy furniture as they have always backed up there product,this is 4th sofa I have purchased from them.After 2 years the arm rest has broken down,and the back of the other side where no one rarely sits is sagging.Called customer service and they...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your recliner. We apologize for your frustration regarding the grinding noise and for the service you've received.Ou...

Product
Lazboy Sofa
#1106367

Lazboy - Another pissed consumer

#1099215
Developed a rash as soon my sofa and recliner arrived at the end of July beginning of August 2017. Under my dermatologist care. Going out of my mind, the chemical smells, the itching , the rash that's keeping me awake at night. No help from the store or costumer service 800 number. I will contact the tv channel that helps consumers. Lazboy accountability to the consumer REFUND MY MONEY......
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Lazboy - Lazyboy leather peeling

#1098915
1.9
Details
Spent over $700 for recliner & couch and it is peeling. The store would only give $250 credit and replacing it was not an option for the Lazyboy company. Very disappointed in their quality of merchandise & we had never had issues like this with thrm before. Come to find out it that many customers have experienced the same. You would think a class action would be filed against them.
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Lazboy - Air valve

#1090905
The air valve on my sofa mattress has leaked for the second time. Very poor design. Disappointed with Lazboy. Many of the s as me complaints online. Fix the problem. Don't ignore it.
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Lazboy - Recliner not functioning

#1058010
We purchased a two reclining sofas from lazyboy. We had a problem with one 1 week after delivery. They sent out a tech to assess the problem. The brand new sofa had to be replaced. Today, 8 months after delivery of the aofa rhe recliner on the sofa doesnt work. Not even a year. Called the store, was told someone will calm you back. No call back. Lazyboy has some crappy service.
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Well we have had our Lazy Boy couch for 2 years in the cushions are already breaking down.We had previously bought Lazy Boy before and had no problem with their Furniture lasting for years. The quality is not what it used to be and I don't mind paying a higher price...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your sofa. We apologize for your frustration regarding the service you've received and for your dissatisfaction.Our ...

2.0
Product
Lazboy Sofa
I liked
  • Store layout fine
  • Were nice at the store
I didn't like
  • Quality in their furniture went downhill big time
  • Poor quality products
#1104719
Lazboy needs to change its product or change its prices. Please, you are losing your long time customers. Their service plan is also not good. My latest purchase -- a sofa came with missing hinges and a spring that broke in 2 years. I bought their product because of...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sofa. We apologize for your dissatisfaction regarding the broken spring.Our team would love the opportunity to furthe...

Product
Lazboy Sofa
#1091423
Have purchased several Lazy Boys years ago and very pleased but was talked into a Pinnacle Reclining Sofa in 2010. Very bad decision. Is falling apart. Sections are separating and have "paid" to have hardware replaced once and now sagging again. The quality of this...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your Pinnacle sofa. We apologize for your dissatisfaction regarding the sections separating. Our team would love the oppor...

Product
Lazboy Sofa
#1091204
1 1/2 years ago I purchased a couch from La-Z-Boy.It is the worst piece of *** I've ever owned. It hurts so much to sit on. It's incredibly uncomfortable. Right after I purchased it I told them that it was uncomfortable and they came out and put the same stuffing that...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sleeper sofa. We apologize for your dissatisfaction regarding the cushions.Our team would love the opportunity to fur...

Product
Lazboy Sofa
#1090483
Been fighting for 3 months.Ridiculous I was in earlier today regarding our couch that is coming loose, fabric torn at the seams, backrests that have inadequate padding. You stated I would hear from someone today and I never received a call. We have been trying to get...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your couch. We apologize for your dissatisfaction regarding the padding and the loose, torn fabric.Our team would love the...

Product
Lazboy Sofa
#1087650
We purchased the high-end soft leather couch and love seat and within a year the color started coming off is patches. The company sent out someone who sprayed on a matching color and charged us $60 per visit. This happened twice, as the new coloring only lasted a...
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Anonymous
Christine

I have the same problem with the color falling off. I contacted Laz Boy about my warranty and they told me is wasn’t covered. Offered no other help. This problem makes me regr...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sofa and loveseat. We apologize for your dissatisfaction regarding the leather color coming off.Our team would love t...

1.7
Product
Lazboy Sofa
I liked
  • Selection of comfortable options and color selections
I didn't like
  • Poor quality and invalid warranty
#1087191
We purchased a power reclining sectional in February 2015. We have had the repair men out 4 times, because the plastic mechanism on the foot rest, which is for safety concerns, keeps popping up and sometimes all the way off. This plastic part is used to pop off if...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your power reclining sectional. We apologize for your dissatisfaction regarding the safety snaps disengaging. Our team ...

3.7
Product
Lazboy Sofa
#1075471