Update by user Jul 19, 2016
The Walker model has been discontinued.
Original review posted by user Jul 18, 2016
I purchased a leather sofa and loveseat in 2013 and was told the leather would not fade and the color would remain the same. Three years later, the headrests on both peice of furniture has faded along with the stitching.
When I contacted costumer service I was told this is happening because of the chemicals in my body and/or medication I may be taking. I'm not on medication and don't know what body chemicals play a role with this issue.The rep who sold me the beautiful expensive furniture never disclosed this information but the customer service department in Rich Burg Sc told me its my problem not there's!
This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Lazboy and uploaded a picture. The most disappointing about lazboy sofa from Lazboy was lack of concern , but reviewer liked looked very nice. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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