Lazboy Sofa Review from Augusta, Georgia

119 of 666 Lazboy reviews

Update added by user Jul 19, 2016

The Walker model has been discontinued.

Original review posted by user Jul 18, 2016

I purchased a leather sofa and loveseat in 2013 and was told the leather would not fade and the color would remain the same.Three years later, the headrests on both peice of furniture has faded along with the stitching.

When I contacted costumer service I was told this is happening because of the chemicals in my body and/or medication I may be taking.I'm not on medication and don't know what body chemicals play a role with this issue.The rep who sold me the beautiful expensive furniture never disclosed this information but the customer service department in Rich Burg Sc told me its my problem not there's!

This review is a subjective opinion of a user.
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Value for money
Diversity of Products or Services
Style and Design
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Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Product or Service Quality
Delivery Service
Customer service

  • What I liked
    • Looked very nice
  • What I disliked
    • Lack of concern

Reason of review:
Bad quality
Product or service
The Walker
Review category
Furniture and Decor
review #884579
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119 of 666 Lazboy reviews

Jul 22, 2016 #1188385 Chicago, Illinois, United States

Lazboy verified representative

Thanks for reaching out to us about your sofa and loveseat. We're so sorry for your dissatisfaction regarding the leather fading on the headrest area of both pieces.
Our team would certainly love to further investigate your case. Please send an email to socialsupport@la-z-boy with review number 884579 in the subject line.
La-Z-Boy Incorporated

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Jul 18, 2016 #1186729 Hendersonville, North Carolina, United States

we live in a "blame the victim" world now...consumer is always wrong, and business NEVER provides ALL THE INFORMATION. The fine print (which I read) now always ends with a disclaimer. So, if company is not accountable for products/services they provide then buyers are (easily) screwed. my solution? I shop next-to-new for most things. your only options are: small claims court, consumer protection agency (file a complaint), better business bureau. If you do nothing, like most people, these fraudulent practices will get worse.

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