I purchased in June a Lazy Boy sofa, reclined and love seat...along with the customer care warranty.Total price w tax and delivery was 3,400 dollars.
As with most women I use moose in my hair... needless to say a stain appeared on the headrest ! Contacted customer care and although the representstive was pleasant was told it was not covered. What is the point of having extra waranty ?
Most people use hair products and it seems a bit ridiculous that it would leave a stain.Never buy a lasy boy product again .