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I recently visited the Northridge, CA store, and found a Collins couch I fell in love with at a wonderful sale price. When I went to place my order, that particular couch no longer was available, but they could order me the same couch with a different fabric with a higher price tag.

When I asked to buy the floor model, it wasn't for sale, they needed it to show customers. Say what? You don't have that one for sale but you can order me a more expensive one? Now really, why is that one on the floor with a sales tag and no notice it is no longer available?

Take notice store manager, I'm reporting you to every agency I can think of.

Monetary Loss: $688.

Location: Los Angeles, California

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