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Update by user Jun 16, 2017

Ann Floerke 949 690 2213

Original review posted by user Jun 16, 2017

WE have owned several pieces of Lazy Boy Furniture. Several sofa's love seat and rockers.

We currently own a 10 year old sectional that is still in good shape... I passed down our 20 year old sofa...still in wonderful shape... We purchased a sofa and rocker . of the line...over 4300.

18 months later it looks like a 25 year old sofa....cushions are flattened, arm rests are flattened........We are SO disappointed.....Having been a faithful customer for all these years...We are very sad.

We do not own indoor pets and we do not have children in the home either...The difference in quality over the last 20 years is astonishing. I totally regret having purchased this 'dream' sofa for my home...

Review about: Lazboy Sofa.

Reason of review: Bad quality.

Monetary Loss: $4300.

Preferred solution: Let the company propose a solution.

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Lazboy Verified Representative


Thanks for taking the time to contact us about your sofa. We're so sorry for your frustration regarding the cushions flattening.

Our team would love the opportunity to further investigate.

Please send an email to with your name, address, telephone number and retailer's information. Please include review number 1061766 in the subject line of your email.


La-Z-Boy Incorporated

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