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Paid over $2500 and will never again to Lazyboy. Based on reviews that will be another factory in the USA closing soon.

The filling material is cheap and did not last long until you were sitting on the wood frames. Complained and they came out and put the same stuffing in and did not double stuff as requested.

And of course they will not do it again to fix so, I will never buy again from them and neither should you, you will regret it and they will not make it right. My next will be a leather couch and loveseat and Lazyboy will not get that purchase guranteed.

Product or Service Mentioned: Lazboy Sofa.

Reason of review: Damaged or defective.

Monetary Loss: $2500.

Preferred solution: Never buy from them again.

I didn't like: There attempted solution.

Company wrote 1 public responses to the review from Dec 08, 2017.
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Lazboy Verified Representative

Hi there,

Thanks for reaching out to us about your sofa. We're so sorry for your dissatisfaction with the cushions compressing and for your frustration regarding the service you received.

Our team would love the opportunity to investigate. Please send an email to with your name, address, telephone number and retailer's information.

Please include review #1144763 in the subject line of your email.


La-Z-Boy Incorporated

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