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We purchased a LazyBoy sectional sofa in November 2016. We had had a cheaper sectional sofa that had not help up very well, so decided to go with LazyBoy BECAUSE of their reputation for quality.

We paid top dollar – and got less than bargain-basement quality. Their repair guy has been to our house four (4) times to replace padding, trying to help the squeaks and creaks, trying to help the 'stuck' uncooperative recline function. FOUR TIMES in one year!! We have asked him to explain what is happening with our sofa.

He has said, much to his frustration and embarrassment, that LazyBoy has cut their quality - in the materials and the building process. Well, that has been painfully apparent. What they did not cut was their price. Our conclusion –– LazyBoy has succumbed to Corporate Greed.

Screw us, the customer. Line the pockets of the CEO's. We could not be more disappointed. We have begged for our money back.

At this last repair job one week ago, we were told that we would need to send back to their shop two of the five seats of the sectional. What?? What are we supposed to do with two missing seats?? If we, or the kids, or the puppies gets injured by falling through this "broken up sofa" we will sue.


Please do not every buy from LazyBoy. Let our sour experience safe you the grief – and your hard-earned monies.

Product or Service Mentioned: Lazboy Sofa.

Reason of review: Bad quality.

Monetary Loss: $3800.

Preferred solution: Full refund.

I liked: Nice showroom.

I didn't like: Lazyboy has exorbitant prices for worse than bargain quality.

Company wrote 0 private and 1 public responses to the review from Dec 06, 2017.
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Lazboy Verified Representative

Hi there,

Thanks for reaching out to us about your sectional. We're so sorry for your frustration regarding the cushions, squeaks and the recliner functionality.

Our team would love the opportunity to investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and retailer's information.

Please include review #1143311 in the subject line of your email.


La-Z-Boy Incorporated

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