We purchased the high-end soft leather couch and love seat and within a year the color started coming off is patches. The company sent out someone who sprayed on a matching color and charged us $60 per visit.
This happened twice, as the new coloring only lasted a couple of months. We had purchased the 5 year warranty on the leather; however Lazyboy does not stand behind the warranty, as they "claim" that it only covers tears, cigarette burns and other damage to the leather, NOT the color. The person that they had who came out to spray on the color has now left the company, so all they would do is give me the name and number of a leather restoration company who wants me to spend $650-$700 to recolor my high-end Lazyboy furniture!!!!
I will NEVER purchase another item at Lazyboy and hope that this finds its way to others to warn them about the companies reputation. I searched online and found others with the same experience!!!
Product or Service Mentioned: Lazboy Sofa.
Reason of review: Bad quality.
Monetary Loss: $3000.
Preferred solution: Fix the leather and treat the recoloring to last.
I liked: Selection of comfortable options and color selections.
I didn't like: Poor quality and invalid warranty.