Lazboy - Leather on back of chair head rest area, Leather finish coming off.

49 of 621 Lazboy reviews

NO MORE LAZY BOY FURNITURE FOR ME,MY FAMILY AND MY FRIENDS.BOUGHT 2 LEATHER SWIVEL RECLINERS IN MARCH 2015 WITH AN EXTENDED WARRANTY.

ONE CHAIR STARTED PEELING ON THE BACK HEADREST ABOUT THE SIZE OF A QUARTER AND THEN OTHER SMALL SPOTS AROUND THE SAME AREA.CALLED LAZY BOY, A REP CAME OUT,3 WEEKS LATER CALLED AND SAID IT WAS DUE TO A CHEMICAL REACTION TO OUR HEADS.WHAT??? CALLED EXTENDED WARRANTY CO,AND WAS TOLD THE SAME THING.WE'VE HAD A LEATHER COUCH FROM ANOTHER COMPANY FOR 10 YEARS AND IT STILL LOOKS LIKE NEW!!

WHAT KIND OF LEATHER DOES LAZY BOY USE ANYWAY,NEVER,NEVER, NEVER AGAIN, OVER$2,200.00 DOWN THE DRAIN.ITS THE FIRST THING YOU SEE WHEN YOU LOOK AT THE CHAIR.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Warranty
Price Affordability
Customer service
Staff
Value for money
Product or Service Quality
More

  • What I liked
      No items
  • What I disliked
    • Resolution of the problem
    • Warranty
    • Warranty or customer service

Reason of review:
Warranty issue
Product or service
Lazboy Recliner Repair
Review category
Furniture and Decor
review #920496
Had an experience with Lazboy? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
49 of 621 Lazboy reviews
Comment as anonymous As anonymous or Log in
LaZBoy

Sep 23 #1217331 Monroe, Michigan, United States

Lazboy verified representative

Hello there,
Thanks for reaching out to us about your leather swivel recliners. We apologize for your dissatisfaction regarding a spot peeling from the back.
Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and retailers information. Please include review number 920496 in the subject line.
Regards,
La-Z-Boy Incorporated

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Lazboy. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Lazboy.
Filing a new complaint about
×