Pittsford, New York
1 comment
Not resolved

NO MORE LAZY BOY FURNITURE FOR ME,MY FAMILY AND MY FRIENDS.BOUGHT 2 LEATHER SWIVEL RECLINERS IN MARCH 2015 WITH AN EXTENDED WARRANTY.

ONE CHAIR STARTED PEELING ON THE BACK HEADREST ABOUT THE SIZE OF A QUARTER AND THEN OTHER SMALL SPOTS AROUND THE SAME AREA.CALLED LAZY BOY, A REP CAME OUT,3 WEEKS LATER CALLED AND SAID IT WAS DUE TO A CHEMICAL REACTION TO OUR HEADS.WHAT??? CALLED EXTENDED WARRANTY CO,AND WAS TOLD THE SAME THING.WE'VE HAD A LEATHER COUCH FROM ANOTHER COMPANY FOR 10 YEARS AND IT STILL LOOKS LIKE NEW!!

WHAT KIND OF LEATHER DOES LAZY BOY USE ANYWAY,NEVER,NEVER, NEVER AGAIN, OVER$2,200.00 DOWN THE DRAIN.ITS THE FIRST THING YOU SEE WHEN YOU LOOK AT THE CHAIR.

Review about: Lazboy Recliner Repair.

I didn't like: Resolution of the problem, Warranty, Warranty or customer service.

Review #920496 is a subjective opinion of a user.

1.0
Customer service
Product or Service Quality
Value for money
Staff
Warranty
Price Affordability
PRODUCT OR SERVICE Lazboy Recliner
Reason of Review / Monetary Loss Warranty issue / Not specified
Preferred solution Not specified

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LaZBoy
Monroe, Michigan, United States #1217331
Lazboy Verified Representative

Hello there,

Thanks for reaching out to us about your leather swivel recliners.We apologize for your dissatisfaction regarding a spot peeling from the back.

Our team would love the opportunity to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and retailers information.Please include review number 920496 in the subject line.

Regards,

La-Z-Boy Incorporated

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