8294 TX-121, Frisco, TX 75034, USA
Not resolved

I purchased a $2300 Baylor PowerreclinerXR (SKU 010797201, invoice )227703RIVO) in February of 2017 (delivered in April of 2017), in white leather. Yesterday, 1/6/2019, we noticed the leg area has started a massive peeling.

This is simply ridiculous for a piece of leather furniture that was this expensive. Perhaps i should have purchased the NFM piece that was literally 1/3 the price!

I used to believe in Lazyboy quality and it was one of the reason we went with this chair (in addition to the other chair we purchased), but i believe that faith is no longer deserved. We went with the suggestion of the leather and its durability based on a design specialist in the store (Deborah Cummins).

Unfortunately, i can't afford to spend $2K on a chair every 2 years!

Based on what i have seen and read posted, it appears Lazyboy will not do much to assist with what i see as a lack of support for its products and, IMHO, a false representation of it's leather fabrics. Instead of true dyed leather, which we were told it was to prove it's durability, it does in fact appear that this is painted/bonded leather and not truly dyed.

Reason of review: Bad quality.

Monetary Loss: $2309.

Preferred solution: Let the company propose a solution.

Lazboy Pros: Wonderful design staff, Chair before it failed, Style comfort.

Lazboy Cons: Leather-like fabric is peeling and cracking, Company does not stand behind its products, Warranty support.

  • laZy boy quality
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After our own harrowing experience with LazyBoy's nonexistent customer service, I know this customer review is on target. we, after two years (purchased April 2017), are waiting for them to repair or replace our Jamison Leather Recliner that was never assembled properly.

Although, we have paid for two of them in full and have complained consistently, our complaints and dissatisfaction are of no concern to this unscrupulous company. Never fear because we are not yet done with this situation.

Buyer Beware has never had more credence than when applied to the LazyBoy corporation. Even more distressing than the faulty craftmanship is the lack of concern on their part.


Hi there, we appreciate you reaching out to us about your Baylor recliner. We apologize for your frustration regarding the peeling around the leg.

Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from.

Please include review number 1442139 in the subject line of your email. Regards, La-Z-Boy Incorporated

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