Lazboy - LOUSY CORPORATION AND CUSTOMER SERVICE
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New ReviewerWas told 2 weeks ago that Corporate felt the chair backs were acceptable and the arms would be replaced on both chairs. This doesn’t make sense, the backs are worse.
Was given 2-4 weeks.
Have no confidence this will ever happen. Keeping track to see if I am correct.
Do not recommend you buy ANYTHING from Laz-boy. Ordered 2 club style recliners, took 3 months to get.
After getting home and unwrapping them, it was obvious how bad of a job they did in making these chairs. It was either a beginner or someone with a hangover. Very poor craftsmanship. Took pictures and the next day went into the store.
Was told the store manager was gone and given 2 business cards to contact customer with a problem! Since now 1.5 months have gone buy and this Company cannot give us an answer as to replacing our chairs, we now want our money back!!! Have NO confidence that the replacement chairs will be any better quality. Paid 3000.
(on sale) for chairs that are of very poor quality.
Another fact that has come to light is that NO ONE from the store informed us that these chairs could be returned within 3 days from acceptance for a refund! WILL NEVER DO BUSINESS AGAIN WITH LAZ-BOY AND AM MAKING SURE THAT ANYONE WE KNOW LOOKING AT FURNITURE DOESN'T EITHER.
User's recommendation: Do not shop at Laz-Boy.
Preferred solution: Full refund.
Lazboy Pros: Big selection of styles of recliners.
Lazboy Cons: Lousy customer service.
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Comments
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I was recently thinking about purchasing furniture from Lazy Boy, but after reading this I am not!
When you buy from an independent family owned store selling La-Z-Boy they will refund, repair or replace in an effort to maintain the long term relationship. Gallery stores are the problem.
Not the brand of La-Z-Boy itself. I hope you email the company and find resolution. The picture of the top of the back definitely showed a poor upholstery job.
-Bob Jr. Nehlig's Furniture Stratford, New Jersey
I have spent so many hours contacting ALL the customer care, customer comfort, corp. offices and I keep getting passed around and NO one wants to help!
By the way, the stores in our area have all stopped carrying the La-Z-Boy brand because of the poor quality and customer service. This is why the La-Z-Boy gallery came into our area, because no store wants to feature their furniture (this comes directly from the store owners themselves) - Northern California.