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We purchased a sectional from La Z Boy in Midlothian, VA. We were told up front that the left end section would be delievered 1 to 2 weeks after the first 2 sections.

We purchased this furniture in mid-October with the expectation that we would have the entire sectional by Thanksgiving and was verbally told by our saleperson that we would have the entire sectional by the first week of November. Now we are being told that the earliest we will get the last third of our sectional is the end of November. This is not a custom piece and has standard upholstery. That's fine, it is what it is, but what bothers us is that La z Boy and our salesperson just don't care.

Our salesperson's attitude is "too bad".

They have done nothing to promote good customer service or goodwill to encourage us to ever purchase from them again. So sad that they truely don't care about the customer experience.

Product or Service Mentioned: Lazboy Customer Care.

Reason of review: Poor customer service.

Company wrote 1 public responses to the review from Oct 30, 2016.
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Monroe, Michigan, United States #1236494
Lazboy Verified Representative

Hi there,

Thanks for reaching out to us about your sectional. We apologize for your frustration regarding being told that the earliest you will get the last third of your sectional is the end of November.

Our team would love the opportunity to further investigate your situation.

Please send an email to with your name, address, telephone number and retailer's information.

Please include review number 945962 in the subject line.


La-Z-Boy Incorporated

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