Statesville, North Carolina
1 comment
Not resolved

Update by user Nov 12, 2016

After another 6 months just getting worse!

Update by user Apr 22, 2016

Customer service not helpful blamed it on normal use after 1 1/2 years we have no kids and are in our 60s. Our other furniture is anywhere from 12 -33 years old and are still in great shape, 2 12 year old la-z-boy love seats still like brand new, our 20 year old leather la-z-boy leather recliner chair finally showing some wear, Our new now 2+ year old la-z-boy electric recliner sofa going in the trash not even good enough to donate, piece of ***!!!!

Original review posted by user Apr 21, 2016

I am sad to see so many people having the same problem we have, but nothing but a foot rest was offered to us 6 months ago.We have bought la-z-boy products for over 20 years still have one leather recliner that finally needs to be replaced.

2.5 years ago we bought this what they called leather product, I think they called if performance material that would hold up to kids and pets we have two very small dogs, no kids and the one that occasionally lays on the sofa is 15 lbs and does not shed. With in 1.5 years the color was coming off the piping was cracking the top layer was peeling. I called customer service they ask for photos, which I sent and they said it was normal wear and tear. I am about the only one that sits on it.

Now it has been another 6 months sent we ask customer service for help and it now looks like a piece of trash worse than these pictures it is peeling and cracking everywhere, we are getting ready to throw it in the garbage not even worth donating. It is a very expensive electric reclining sofa. Very disappointed in La-z-boy, but we will not buy again from them. We will be going out next week to buy a new sofa and definitely not a LA-Z-BOY, EVER AGAIN!!!

Oh they did agree to send us a new foot rest finally that was it, I thought I could get buy with that if it did not get any worse, well it is a whole lot worse in just 6 more months. I wish there was some way to cover the sofa but it is in 3 sections the only option is to buy a new sofa. I have never had to throw out a piece of furniture after 2.5 years. Our Ethan Allen Furniture is now 33 years old and still in great condition.

We don't buy furniture lightly we buy it because we love the style and plan to keep it for a very long time.When I put this type of review on their web page that is when I first got a response but then they sent me a message it was not appropriate and took it down.

Review about: La Z Boy Leather Electric Recliner Sofa And Warranty Service.

I didn't like: Company does not stand behind its products, Do not stand by their product, Worst customer service, Not helpful at all, Extremely poor quality.

Review #834236 is a subjective opinion of a user.

Style and Design
Value for money
Diversity of Products or Services
Product or Service Quality
Exchange, Refund and Cancellation Policy
Delivery Service
Price Affordability
Advertised vs Delivered
Customer service
Reason of Review / Monetary Loss Bad quality, warranty stinks and poor customer service. / Not specified
Preferred solution Full refund

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Lazboy Verified Representative


Thanks for taking the time to reach out. We hope all of our customers have great furniture experiences, and we are very sorry for your dissatisfaction regarding the leather peeling and cracking on your sofa.

If you'd please send an email to with your name, address and telephone number, our team would be more than happy to further research you case.


La-Z-Boy Incorporated

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