Lazboy - Poor customer service

Update added by user Jan 13

Problem resolved by lazy boy company

Original review posted by user Jan 13

We purchased a recliner in November of 2015.The chair needs to be aligned and the cushion replaced.

White threading is coming through and it's a taupe color chair. It is now January and we still have no parts or explanation for the delay. We have contacted customer care and customer service multiple times with no answers . Customer service never answers there phones and customer care does not follow up with there customers.

We have asked for a refund or new chair and still can't get an answer.

Filing a complaint with consumers affairs.

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More Review Details

Price Affordability
Value for money

  • What I liked
      No items
  • What I disliked
    • Bad customer service

Reason of review:
Poor customer service
Preferred solution:
New chair
Monetary loss:
Product or service
La-Z-Boy Recliner
Review category
Furniture and Decor
review #769597 by

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