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Update by user Jan 13, 2016

Problem resolved by lazy boy company

Original review posted by user Jan 13, 2016

We purchased a recliner in November of 2015.The chair needs to be aligned and the cushion replaced.

White threading is coming through and it's a taupe color chair. It is now January and we still have no parts or explanation for the delay. We have contacted customer care and customer service multiple times with no answers . Customer service never answers there phones and customer care does not follow up with there customers.

We have asked for a refund or new chair and still can't get an answer.

Filing a complaint with consumers affairs.

Review about: La-Z-Boy Recliner.

I didn't like: Bad customer service.

Review #769597 is a subjective opinion of a user.

3.0
Value for money
Price Affordability
PRODUCT OR SERVICE Lazboy Recliner
Reason of Review / Monetary Loss Poor customer service / $694
Preferred solution New chair

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