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1.6

I gave away my old couch and chairs because they weren't a matching set, a decision I now regret. Admittedly, I LOVE the Briggs style of our new Lazy Boy living room set that was delivered early December of 2015. The delivery people slashed the front of the arm with what looked like knife / blade so we had to wait for them to send someone out to replace the arm, which took about a month. Understandably, mistakes happen.

By March, I noticed the head area on the far right seat (when facing the couch) was going flat. I tried to push the filling in the head area over to the other side of that particular seat, but it didn't work. In May, I called Slumberland and they informed me that despite my one-year guarantee, they charge $39 to send someone (a local contractor) to take a look at it.

Like I did, the contractor tried pushing the fiber over from the outside, but you could still visibly see the indentation in the pillow area where your head rests. He then removed the back, took a long needle and spent 10 minutes pulling fiber to that side of the pillow head area of that seat.

He explained that the pillow head area on the couch was filled with what amounted to Dacron fiber (however Lazy Boy has their own name for it) and that I should rotate the individual backs of our couch and love seat on a regular basis to prevent this from happening again. This $2700 living room set is at most SIX months old. How often do they expect you to unscrew the individual backs of your couch / loveseat to switch them around? Seriously? I was so stunned, that I didn't think to ask him how often. Obviously, more often that every six months. I'm still floored by this idea.

I'm 64 years old and I've owned a few couches in my lifetime. Nothing like this was ever an issue with any of them. I am not a couch potato. I weigh 115 pounds. My husband weighs 165 pounds. According to Google, the average head weighs 10 pounds. I can't imagine a living room set being treated more gently. I'm concerned about what lays ahead, after the year guarantee has past. I now wish I'd done some research on Lazy Boy complaints rather than trusting the name and reputation of Lazy Boy. It looks good for now, but for how long? Buyer BEWARE.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

Lazboy Pros: Design and appearance of the purchased products, Design and style.

Lazboy Cons: Lazy boy referred me to point of purchase, Slumberland charges 39 dollars to look at problem, Not happy with suggestion to prevent problem again, Shifting internal materials, Being charged to look at product after 6 months.

Location: Minneapolis, Minnesota

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LaZBoy

Hello,

Thank you for reaching out to us about your Briggs furniture. We are so sorry for your frustration regarding the headrest area flattening.

We'd be more than happy to further investigate in order to see how we can help.

Please send an email to socialsupport@la-z-boy.com with your name, address and telephone number. Please include review number 857378 in the subject line.

Regards,

La-Z-Boy Incorporated

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