Update by user Sep 01
Got another letter from corporate saying send them the info (again!) and they would review. I resent everything and got the same response no, Plus they didn’t make that line of sofas anymore.
I responded and they sent the exact same request for info which I did and they responded negatively again. DO NOT BUY ANYTHING FROM LAZY BOY - THEY ARE A CHEAP, RIP OFF COMPANY.
Original review posted by user Aug 02
Our $2000 leather sofa became discolored 2 1/2 years after purchase. We contacted the 5 year warranty people who sent a technician out who said it needed to be replaced, then said he wasn’t a leather expert and one of those never showed.
Instead we got an e-mail saying the 5 year extended warranty wouldn’t cover it. We went back to store to complain with photos and finally got a letter from corporate that they wouldn’t cover normal wear and tear. 2 1/2 years? Really?
But they would send out a technician to look at it and charge us $109/hour. We showed the sales person photos which were sent to corporate.
That’s when we got that stupid letter. Would never buy anything from that store again and am warning everyone I know.
Reason of review: Bad quality.
Monetary Loss: $2000.
Preferred solution: Price reduction.
I didn't like: Selling cheap piece of crap for 2000.