Lazboy - Quality Down The Drain
We purchased a Gibson loveseat a little over a year ago. Its used mostly on weekends. A couple of months ago we noticed that the left seat was beginning to incline backwards even in a non-recline position. We went to the store and were advised to adjust the butterfly screws. When we came back home and were about to adjust it, we noticed a slight bulge in the center board. There were some wood shavings below as well. We immediately called for service. We stopped using the loveseat and a few weeks later, the technician dismantled the board to inspect. To our horror, the board was previously broken and and had a piece of wood stapled to keep it intact. (see picture). We called the store and the assistant who we have a good relationship with checked discreetly if this was a previously owned piece. It wasn't. This was a brand new piece that came straight from the factory.
Really Lazy Boy???? is this how you cut costs - at the expense of your brand?? Is this how bad your quality control is?? We paid $1300 for this love seat. The elast we would expect is a finished product with high quality... We just purchased another set of chairs before we discovered this and are now regretting it. I can understand if this was manufactured overseas or if this was a wear and tear issue. But clearly some one in your factory decided to staple two pieces of broken wood and cover it up. Your stores blatantly and shamelessly scream...Made in America.... Assembled in America with years of craftsmanship. The least you can do is honor the American tradition of high quality and if you cant do that, don't claim to do so.
We feel betrayed that we trusted your brand and were expecting lifelong quality (how foolish of us). You are no better than any other manufacturer that imports goods from overseas. A very fatal mistake to your brand, setting a very poor precedent for your far and now fewer future customers.
Review about: Lazboy Loveseat.
Monetary Loss: $1300.