San Jose, California
1 comment
Not resolved

Bought custom Devon Sectional.Left arm recliner curve design is a major issue.

Need to force the unit to recline. The back of the unit design is off center. Parts are not required to fit it I am told its a design issue. I have had 2 technical personnel in as many months come to see the issue.

I have been a loyal lazboy customer over 30 years and our family is extremely disappointed with this inferior dedign.I want it put right.

Review about: La-Z-Boy Devon Recliner.

Review #819885 is a subjective opinion of a user.

4.6
Reliability
Website
Customer service
Staff
Diversity of Products or Services
PRODUCT OR SERVICE Lazboy Recliner
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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LaZBoy
#1136581
Lazboy Verified Representative

Thank you kindly for taking the time to contact us about the arm on your Devon sectional. We are so sorry for your dissatisfaction, and for your frustration regarding the service you've received. Our team would love the opportunity to further investigate in order to see how we can help!

Please email your name, retailer's information, mailing address and telephone number to socialsupport@la-z-boy.com.

Regards,

La-Z-Boy Incorporated

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