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2.4

Lazy Boy does not service their products. They also have a third party for their "supposed" protection plan.

Ultra Shield handles "extended warranties" & Lazy Boy says it's up to them to decide what is covered, even though you buy from Lazy Boy. Bought 2 Power Recliners & the one in our bedroom gradually slid back on the carpet and the back corner was rubbing on wall. since we purchased the 5 yr protection plan we called to say we had an accident & the leather on the top corner of the chair was in need of repair. We were told it was covered & call Ultra Care for resolution.

Ultra Care says it is NOT covered since was "daily wear & tear". So our $280 purchase of a protection plan means NOTHING. Lazy Boy is in the business to sell Furniture period.

They shuffle customer service to "Third Parties" who will do anything NOT to service your complaint. Last time I shop there.

Reason of review: Bad quality.

Location: Downers Grove, Illinois

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