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Lazboy - La z boy sectional

We purchased a leather like sectional with recliners less than 2 yrs ago and the fabric is falling apart. I sent then photos of the recliner and they gave me a estimate of the repairs on it which was far greater than the oringinal purchase price. Dont buy their products......they are overpriced and are cheaply made. I will never buy anything from them again.
1.7
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#1361385

I recently purchased a new lazy boy recliner from my local slumberland dealer in July. I need to move the electric control buttons from the right side to left side of my lazy boy electric recliner, since my wife is having surgery on her right arm. I just want to buy...
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#1361088
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Lazboy - Peeled sofa

Lazboy - Peeled sofa
Lazboy - Peeled sofa
Lazboy - Peeled sofa
I can’t even sit on this car without pieces of brown let her come out . Bad quality of lazy boy .
1.5
Details
Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Staff
Style and Design
Value for money
Warranty
Website
#1355426
I am getting in touch about a issue that I have with a 3 seater settee and armchair that we purchased from SCS in North Shields the settee we have had to get someone out twice now as the back cushion is lower than the rest of the settee this issue has happened again...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your furniture. We're so sorry for your frustration regarding the service you receive. Our team would love the opportunity to help you get...

#1355270
The purchasing of sight unseen patio furniture is easy. When it arrives with manufacturing defects and needs to be replaced. The story changes. They do not respond to emails. I am a month now waiting on replacement parts for my new recliner. They will just tell you...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your La-Z-Boy Outdoor Furniture. We're so sorry for your frustration. Our team would love the opportunity to help you get in touch with La...

#1352804
Bought 2 Identical recliners in 2016.After 6 months we had a problem with It peeling on the inside of arm. Called LB they would do nothing. Filed a complaint with Consumer Affairs. They finally came out and replaced the arm reluctantly.Now after 2 years both chairs are...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your recliners. We're so sorry for your frustration regarding the cover peeling. Our team would love the opportunity to further investigat...

1.8
I didn't like
  • Company does not value its customers
  • Poor quality and poor customer service response
  • Trying to resolve issues
#1351856
I purchased two identical recliners around May 2018. Got them home and now have issues with both making horrible squeaking, and other type of noises. I contacted the store and was told I have to physically bring both in for repair. I do not have the means to transport...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your chairs. We're so sorry for your frustration regarding the noise coming from both. Our team would love the opportunity to further inve...

2.2
#1350783
Two chairs were ordered 4/21 from Pleasanton CA La Z Boy Furniture Gallery. One was fine, the other was defective, back did not fit the bottom of the chair and legs were wrong. After two months they came back with the correct legs and another back which also did not...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your chair. We're so sorry for your frustration regarding the wrong legs and ongoing issue with the back. Our team would love the opportun...

2.1
I liked
  • Company reputation and it was a michigan company
I didn't like
  • Worst customer service
  • Lack of concern
#1349595
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Lazboy - Same thing at 14 mos.

Leather started to peel where Husband head touches the chair. No warranty after 12 mos. I bought the extended warranty. What a rip of the extended warranty and the Leather Protection. My next chairs won’t be Lazy Boys!
1.5
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Diversity of Products or Services
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Price Affordability
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Reliability
Staff
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Value for money
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Website
#1348836
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Lazboy - Recliners are sub par for price

I paid over 2000.00 for the sykora model. I have sent it back once already for frame and motor issues. Had it back three weeks and it’s creeping and popping louder then before!! Delivery and pick up on repairs are shorty as well. Never again!
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
#1345848