Filter by rating :
filters

Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

I bought a Lazy Boy recliner in what the sales person calls "top grade leather." The cost on sale: $1515.04. After a year or so, the leather on the arms cracked, the seat cushion leather discolored and cracked; and now, the head rest leather disintegrated leaving me with a gaping hole through the leather so that now, the head rest shows the cushion stuffing. The local store, in essence said "pound sand." I called the La-Z-Boy corporate office. The representative there was much more polite but it seems that they can do nothing much either other than "suggest" to the local store that they might offer a modest discount if I wanted to buy another chair. For the price, the performance of the chair covering remains outrageous, far below any reasonable standard of quality. I even asked if, at my cost, they would recover the chair in a more durable fabric. I did not want to take a chance on the same covering. Even when I suggested that I would buy a second chair in the more durable replacement fabric so that I would have two matching chairs, they were unable to accommodate me. I will never buy a Lay-Z-Boy product again.
Most helpful review
Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. Opened up a ticket with service center. Rep came out and took pics. Didin't get a call for over 6 weeks so I called them back. ...
View full review
27 comments
Andres
#1804785

If you keep pushing they will exchange it for something else. I bought a leather sectional with the same experience.

Now I have a $3,000 credit because of the difference in price and they won’t refund money.

I have to spend it there. Still terrible!

View more comments
Review
#313366 Review #313366 is a subjective opinion of poster.
Loss
$3000

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

There end of the year sale every thing must go is a rip off | Lazboy review

1.0
Details
we have always owned a La Z Boy but the ones we have now the seats are to soft so we went to the south center store in Tukwila WA found 2 chairs we wants for 986.00 i ask the sales lady since i wanted 2 was they anything she could do better on the price ,She told me we already took off 200.00 on the chair after ales tax it would have been over 1000.00 on each one What a rip off for a end of the year sale everything must go we will look some wheres else
View full review
1 comment
LaZBoy
#1809351

Hello, We appreciate you reaching out to us about your chairs. Our team would love the opportunity to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from. Please include review number 1763506 in the subject line of your email.

Review
#1763506 Review #1763506 is a subjective opinion of poster.
Product
Lazboy Chair
Cons
  • Did not care about customer
Reason of review
Pricing issue
Preferred solution
Price reduction

Do not.buy a lazboy recliner

1.0
Details
Makes an awful loud noise when going from recline to upright position. Sounds like an explosion. Going to dump when I can afford to replace!!!!!
View full review
1 comment
LaZBoy
#1809352

Hello, We appreciate you reaching out to us about your recliner. Our team would love the opportunity to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from. Please include review number 1760865 in the subject line of your email.

Review
#1760865 Review #1760865 is a subjective opinion of poster.
1.6
Details
I purchased what was supposed to be a spilt leather(everywhere your body touched such as arms and back would be leather) lazy boy recliner about 4 years ago. After two years the parts that were supposed to be leather began to wear out just like a vinyl chair except...
View full review
1 comment
LaZBoy
#1809350

Hello, We appreciate you reaching out to us about your recliner. Our team would love the opportunity to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from. Please include review number 1748884 in the subject line of your email.

Review
#1748884 Review #1748884 is a subjective opinion of poster.
Pros
  • Used to be great furniture
Cons
  • Dealers uncooperative
  • Customer service or product quality
  • Poor quality
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Full refund
Tags
  • Lazyboy Fabric
  • Bad Customer Service

Never Buy Laziboy Furniture | Lazboy review from Asheville City, North Carolina

1.8
Details
Bought a couch 14 months ago , leg bending real bad , scared to sit on it . Paid $1200 for the couch . Won’t ever buy Laziboy furniture again. I wished I had read the reviews before purchasing .
View full review
Review
#1747516 Review #1747516 is a subjective opinion of poster.
Cons
  • Poor construction quality
Reason of review
Damaged or defective
Loss
$175
Preferred solution
Let the company propose a solution

Buyer be ware!!! | Lazboy review from Boise, Idaho

After waiting 8 weeks, finally received the sofa. Two power recliners work well, however very limited lumbar support. Store model was firm. Manual recliner does not operate. Sofa emits a toxic smell that irritates my throat and eyes. Told by office that smell should so away in a week. Told to leave windows open. It snowed yesterday. Toxic smell did not dissipate in 8 weeks prior to delivery! Called office 3 days after delivery. This is all very poor business. A person named Mike is to call regarding this issue.
View full review
Review
#1746517 Review #1746517 is a subjective opinion of poster.

No recommendations | Lazboy review

4.3
Details
I have a electric lazy boy recliner and the foot rest plastic piece broke and will not raise the foot rest need to know where to obtain the part
View full review
Review
#1745518 Review #1745518 is a subjective opinion of poster.
Product
Lazboy Recliner
Pros
  • Like lazboy
  • Style comfort
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
2.7
Details
After 6-8 previously purchased recliners, wife wanted a new pair. We're older, have a lap cat (that's why no leather), and have COPD / respiratory problems. Chairs were delivered on time, STRONG 'synthetic' odor emanating from them. The store said to let them air out....
View full review
1 comment
LaZBoy
#1809348

Hello, We appreciate you reaching out to us about your recliners. Our team would love the opportunity to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/location of the retailer you purchased from. Please include review number 1742974 in the subject line of your email.

Review
#1742974 Review #1742974 is a subjective opinion of poster.
Product
Lazboy Briggs Rocker Recliner
Pros
  • Old
  • Established name
Cons
  • Customer service representatives skills
Reason of review
Medical concerns, UNANSWERED by company
Preferred solution
Just warning others with respiratory illnesses that NO information is provided

Don't buy it | Lazboy review

2.4
Details
Very strong chemical smell. Caused asthma attacks in me, itchy skin, burning eyes in several people, we had to cover it up. The store was going to take it back $2900 couch for 50% restocking fee and store credit. The smell never got better, it got worse, so next attempt was 30% off and in store credit. This horror of a couch gets picked up on Thursday. We ordered another couch from a different store. Will NEVER buy Lazy Boy again. Trust is lost. They know they're using toxic chemicals that are causing physical harm.
View full review
Review
#1733120 Review #1733120 is a subjective opinion of poster.
Pros
  • Sales person was nice
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2700
Preferred solution
Full refund
Tags
  • Lazy Boy Couch Toxic Smell

One star max; no star really | Lazboy review

1.0
Details
Wood structure frame came apart two months after warranty expired. The small wire staples failed. I repaired it with small, inexpensive metal corner braces very similar to another 25 year old la-z-boy that has been well used & still use.
View full review
Review
#1721290 Review #1721290 is a subjective opinion of poster.
Product
Lazboy Recliner
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Contact Lazboy Customer Service

Website:
Mailing Address:
1284 N. Telegraph Road
Monroe, MI 48162-3390
USA
Phone:
(800) 375-6890
All Lazboy Contacts

Lazboy Products and Services Reviews

Compare Lazboy to

Lazboy
Lazboy
464 reviews
2.3
VS
Southern Motion Furniture
Southern Motion Furniture
464 reviews
1.7
Compare Lazboy vs Southern Motion Furniture

Latest Question

Lazboy Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Buy recliners elsewhere | Lazboy review

1.6
Details
We bought new expensive genuine aniline leather La-Z-Boy furniture and within 6 months it has lost its color due to fading. https://lazyboylies.com The above web site tells the entire story. If you are purchasing furniture do not use La-Z-Boy. If you have experienced the delays and stonewalling complain to the BBB, FTC, your state consumer protection department and share it with friends on social media.
View full review
Review
#1717476 Review #1717476 is a subjective opinion of poster.
Product
Lazboy Recliner
Pros
  • Products are comfortable
Cons
  • Faded leather
Reason of review
Not as described/ advertised
Loss
$18000
Preferred solution
Stop false and deceptive advertising and compensate me for my loss and attorney fees.
Tags
  • lazy boy recliner reviews