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Lazboy - Exspensive top of the line power recliner

tech came out at $50.00 hr to inform me that my 2014 Greyson power recliner was unrepairable. Broken plastic foot rest drive lift mechanism. This was a $1400 chair. Customer service did nothing but make me jump thru hoops. These chairs are over rated, with operating systems that are designed to fail, cannot be fixed & the public is being lied to. Junk, plain & simple.
Company wrote 0 private or public responses to the review from 2 days ago.
#1423540
I bought a Lazy Boy rocker recliner at a used furniture store. I always thought Lazy Boy was a reputable company. The chair was so comfy and it was my lucky day (or so I thought!!) because it was marked 50% off the already sale price. NOW I know WHY!! One night shortly...
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Company wrote 0 private or public responses to the review from Dec 12.
#1421561
Lazboy - Faulty Product/Non-existent and Rude Customer Service
My wife and I purchased , not one, but two leather Lazy-boy recliners in April 2017. When we saw them, we did not hesitate to purchase, fore, they were beautiful and backed by the Lazy-boy moniker. In spite of the fact that this was our first Lazy-boy purchase, we...
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Company wrote 0 private and 1 public responses to the review from Dec 07.
LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there, We appreciate you reaching out to us about your recliner. We apologize for your frustration regarding the service you've received thus far. Our team would love the o...

1.0
I didn't like
  • Total experience was flawed
  • Everything at this point
  • Company does not value its customers
#1417969
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Lazboy - Special Orders

Beware .... Anything not on the sales floor is considered to be "Special Order" and when it comes in and you do not like it they will change you a 50% return fee. I checked around and La-Z-Boy is the only store that has a 50% return fee.
Company wrote 0 private or public responses to the review from Dec 04.
#1414873
Hubby & I shopped for two recliners to celebrate his retirement from active duty. In addition to looking online, we browsed in person and visited several stores while debating. It was between a Catnapper in a store in front of Sam’s Club and another in Grovetown when...
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Company wrote 0 private and 1 public responses to the review from Nov 17.
LaZBoy
LaZBoy
Lazboy Verified Representative

We're so glad you had a great experience at the La-Z-Boy Evans location! We'll make sure your note is passed along to the management team at the local store!

4.1
#1402615
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Lazboy - Great product with Grandpa’s tech

Unplugging is the way to control blue light on power wands according to LaZboy. It’s time to say hello to Bluetooth! Cheap and impressive solution if chip control incorporated into your otherwise great recliners. I woild love app and voice controled chair. Plus, remember to send me a retrofit kit for the suggestion!
Company wrote 0 private or public responses to the review from Nov 15.
4.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1401300
We began dealings with the La-Z-Boy store on US 19 in Clearwater, Florida two years ago. It was a huge mistake but since we were born and raised in the town where La-Z-Boy originated (Monroe, Michigan) and personally know the CEO, we felt comfortable with the company....
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Company wrote 1 public responses to the review from Nov 08.
LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There, We appreciate you reaching out to us about your furniture. We apologize for your frustration regarding the service you've received. Our team would love the opportuni...

#1396675
They sold me furniture that began peeling right after I bought it. They came out and redid it. Eventually it all started to peel. They sent the same guy back to check it. This time my dog got out and jumped on him. He went back and told them the dog "attacked" him. He...
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Company wrote 1 public responses to the review from Oct 29.
LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There, We appreciate you reaching out to us about your furniture. We apologize for your frustration regarding the cover peeling. Our team would love the opportunity to help...

#1390969
I purchased $6000. worth of furniture from Lazy Boy in March of '17. Very shortly after the delivery the fabric on the sofa began pilling, and the back, center cushion looked under sized. In addition, I purchased a 5 year protection plan. Before the sofa was a year...
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Company wrote 0 private and 1 public responses to the review from Oct 27.
LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There, We appreciate you reaching out to us about your sofa. We apologize for your frustration regarding the cover pilling. Our team would love the opportunity to help prov...

Bookcrazy
Bookcrazy

Most furniture manufactured today is pure junk.

2.1
I liked
  • People at the showroom
I didn't like
  • Quality of the product
#1389773
We purchased a LZ Boy leather recliner, love seat and warranty on 18 Jan 2017. We also purchased their 5 yr Ultra- Shield 986CTC Protection Plan. With some additional pillows to match our total purchase was over $5,100. We believed the LZ Boy quality would be worth the...
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Company wrote 0 private and 1 public responses to the review from Oct 23.
LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There, We appreciate you reaching out to us about your recliner and loveseat. We apologize for your frustration regarding the cover peeling. Our team would love the opportu...

Bookcrazy
Bookcrazy

Sounds like you bought "bonded" leather or some other nonsense. Not the same thing as real leather and will peel and flake. You're better off buying vinyl if you can't afford ...

2.5
I liked
  • Extremely dissappointed
  • Products and lazy boy
I didn't like
  • Poor quality leather
  • Are not willing to work with me -
#1387613