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I took my Sister-in-law shopping for a new chair. Basically, same story as all these others. This is at a dealer in Southern, MS. Ordered a chair. They indicated 4 weeks. At 5 weeks, no call, nothing. At 6 weeks, no call nothing. I wish I had looked up Lazyboy's...
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1.0
I didn't like
  • Lack of customer service after sale
#1195622

Designer really didn't know what she was doing, never sent a floor plan, never provided to delivery people either...the rug she suggested and provided a very small sample, when it arrived it was horrible, the sample was not a true representation of the rug -- the store...
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1.8
#1195178
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Lazboy - Poor construction

My brother bought a lazyboy recliner with a warrenty ,some of the plastic parts inside broke and they would not honor it.Sad because he is dire need of the recliner. It was recenty purchased at Boscovs.
#1193152
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Lazboy - Cracked,peeled leather rocker, recliner chair

Do not stand up for your products & will not do anything about it
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1193058
Lazboy - Loose upholstery on newly delivered furniture
Lazboy - Loose upholstery on newly delivered furniture
I just had brand new furniture delivered. Not only did it take 4 1/2 months to get the furniture, but I ended up receiving 2 sofas instead of a sofa and a love seat. This was not purchased at a LAZBOY furniture store, but a local furniture store in Hawaii. BUT, the...
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#1192720
I purchased a recliner and paid extra for a swivel base. This is not what was delivered. Two weeks later I still don’t have the chair I ordered. For the prices you pay I expect better customer service. Was on the *** of buying one on Amazon but decided I wanted to have...
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#1188847
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Lazboy - No customer service

Went into your store shopping for living room furniture. In there about 20 minutes. No one ever asked us if they could help us. They were sitting at their desk. One persin was taking care of a customer. The ladies were sitting looking at their computers not on the phone and never looked in our direction. Wont be back.
#1187197
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Lazboy - Leather cracking and peeling

Lazboy - Leather cracking and peeling
I own three lazy boy recliners. They are all peeling on the head rest. I contacted the insurance company and they would not repair it. I have owned more than eight lazy boys I will never buy another one
2.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1186925
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
We purchased a red leather recliner in August 2015. We are so disappointed. The leather is wearing off at the headrest and at the armrests. I am so unhappy. We did not buy a warranty. I mean, this is Lazy Boy, it's supposed to be the best!!! I've emailed the company...
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1.5
I liked
  • In store customer service when buying
I didn't like
  • Quality
#1186397

Contact Lazboy

Mailing Address:
La-Z-Boy Incorporated
1284 N. Telegraph Road
Monroe, MI 48162-3390
Phone:
(800) 375-6890
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Had multiple conversations with customer service; if you enjoyed being yelled at buy this product; never, never will I purchase anything from Lazy Boy; bought two recliners; one fell apart and was under warranty; a tech came to the house and told me a local Lazy Boy...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your two recliners. We're so sorry for your dissatisfaction with the pieces and for your frustration regarding the service you've rec...

#1184917