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I wrote this email to customer service and 5 corporate executives, after 6 days of no being completely left in limbo by LAZYBOY and of course they have also not responded, nor has their Facebook site or social media. This started on the morning of 7/13/2018 it is now...
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1.0
#1308180
Original e-mail reply was on 31 May 2018. I have had no further response from La-Z-Boy. Over the years I have purchased 14 La-Z-Boy products, including the six rockers/recliners and wall-away recliners that are the subject of this complaint. Without satisfactory...
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2.2
#1307414
Lazboy - La-Z-Boy swivel rocker recliner is a piece of junk.
I bought a recliner about 18 months ago. It started squeaking a few months after I bought it. I put up with the constant noise until the noise became unbearable. The wood frame on the bottom had come apart. I got it repaired in January 2018 at the end of my warranty. A...
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2.5
I didn't like
  • Poor quality and customer service
#1305789
Absolute worst customer service I have ever experienced!! Michele the customer service manager in Dallas was by far the worst person I have ever dealt with. Our couch we waited 10 weeks for came badly damaged. They did nothing at all to ease the stress associated with...
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1.0
I didn't like
  • Customer service or product quality
#1305738
Purchased pier recliner. Stopped working fall 2016. Took almost 6 months for them to admit it couldn’t be fixed. Replaced Jan 2017. New chair now not working again. This is rediculous. If I wanted to replace this chair every 18 months I could have bought a cheap chair...
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Anonymous
Jim

Agree with you 100%. I bought a recliner 18 months ago and the bottom wood frame has come apart twice. The chair squeaks constantly. Absolute garbage.It was just repaired in J...

1.0
#1293730
I bought a 5th wheel in 2014. It had 2 recliners and a matching fold out sleeping sofa. Last year lay-z-boy made good on the 2 recliners after the both backs started to rot away fall apart. Now 1 year has gone by and the arms are doing the same thing. I have been...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about the two chairs in your RV. We're so sorry for your dissatisfaction regarding the arms. Our team would love the opportunity to further...

#1292429
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Lazboy - Awful customer service

Lea wood Ks store. In stock means being shipped from Chicago. Their checkout procedure was ridiculously long, then they wanted to charge me $40 to pick it up and told me that nobody would put my recliner in my truck. Better yet, nobody cared when I cancelled my $1000 sale and walked out
1.0
Details
Customer service
Delivery Service
Staff
#1289293
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Lazboy - Cracked and peeling imitation leather

Same problem as other reviews. We bought the recliner from QVC and the material started separating about one year later and continues to do so. Won't own anither La z boy.
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1288285
Had new chair delivered on 7/21. Chair broke on 7/21, first time I sat in it. called customer service on 7/21. Said it would be 3-4 weeks to get somebody out to look at chair. I told them this was unacceptable, they said that was the best they could do. Called the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your new chair. We're so sorry for your dissatisfaction regarding the service you have received thus far. Our team would love the opp...

3.1
#1287133
Well, it has been about 6 months or so and the Dallas Fort Worth Lazy Boy distributor has FAILED to make any effort to contact me on this inferior $1800 recliner (and I also bought a second one too). The Parent company LazY Boy Intl said twice they would contact them...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliners. We're so sorry for your dissatisfaction regarding the service you have received thus far. Our team would love the opp...

1.7
I didn't like
  • Everything at this point
#1279392