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Our lazy boy couch was delivered on1/17/18. The first week the rightside front began to sink .A lazyboy repair specialist came out and said he would order a new scction to be installed on 5/10.since we had purchased the ultra shield protection I later inquired about...
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3.0
#1239235
VERY disappointed with LazEboy make sure you read yourself every detail. Have since found out several other friends said they would NEVER do business with them again. And that year warranty ,make sure you don’t pick up yourself or if there is any issues you either have...
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1.0
I liked
  • Showroom
I didn't like
  • Trying to resolve issues
#1238114
I purchased a laztime loveseat w/ cnsl in 10/14/17 and had to have it repair twice already and this week it broke again. the first time i cld they advised to unplug from the wall so it could reset itself and would not open a ticket until this was done. The second time...
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1.0
#1235174
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Lazboy - Crandell recliner

Bought a Lazy Boy Crandell two years ago. I have repaired it several times. The cheap plywood used in the chair is constantly breaking. I would be embarrassed to sell a $1200.00 chair with the materials used. Will never buy another lazy boy product again.
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1234306
I posted a review to the LazyBoy site on 12/10/17 and I'm still waiting on a reply to the "research" they were going to do on my complaint. They were very quick to respond to my review that I initially posted, requesting additional details about my 4 year old loveseat...
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GrippingWasp
GrippingWasp

I will send the requested information to Lazy boy

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your loveseat. We're so sorry for your frustration regarding the service you've received.Our team would love the opportunity to furth...

#1232538
New recliner. Had tech come out. Said this is 'normal'!!! We have same problem with noise waking sleeping family member since it is so LOUD. Last Lazy Boy for us.
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the noise.Our team would love the opportunity to further investigate. Pl...

Bobcatmorton
Bobcatmorton

We were told the same thing, it sounds like a chain saw when reclining and that it's going to break when getting out. We also have had it stuffed and re-stuffed. After a month...

4.1
I liked
  • Good looking recliner
  • Good looking product
#1231929
Lazboy - Recliner not holding up, less then year old
Lazboy - Recliner not holding up, less then year old
Three "service calls" and not any service. I keep taking time off for people to come and take a picture, then I wait for the no-service man. Recliner leather stretching and making indent marks where people are sitting. They didn't put enough stuffing in furniture and...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the stuffing.Our team would love the opportunity to further investigate....

3.4
I liked
  • Sales personnel were very helpful
I didn't like
  • Quality of product no stands behind their work or word
  • Fix it the first time
#1231087
I contacted the retailer, Lazyboy , and was told the warranty had expired,but the damaged area could be repaired at my cost, as the peeling was sure to continue.(as it did) I declined the offer. The recliner was a high end $1900 dollar model. It did not occur to me...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the leather peeling.Our team would love the opportunity to further inves...

1.0
#1229462
I had a very bad experience wit La-Z-Boy and would give them 0 stars if I had the option. They are very unprofessional and just want to move the furniture out of their warehouse as soon as possible. We asked them at least twice if they will move the furniture that is...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us. We're so sorry for your frustration regarding the delivery experience you've had.Our team would love the opportunity to further investigat...

2.4
#1228647
Bought a chair 1 1/2 Yrs ago. Padding has completely broken down. Scheduled a service call after having to purchase all materials and pay labor. Serviceman showed up, began to fix chair, and realized they were wrong sized materials. Called LZB. Told me I would have to...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the broken down padding for the service you've received.Our team would love...

1.6
I liked
  • Store sales and repair staff
I didn't like
  • Poor quality and poor customer service response
  • Comfortability
#1227936