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Lazboy - Great product with Grandpa’s tech

Unplugging is the way to control blue light on power wands according to LaZboy. It’s time to say hello to Bluetooth! Cheap and impressive solution if chip control incorporated into your otherwise great recliners. I woild love app and voice controled chair. Plus, remember to send me a retrofit kit for the suggestion!
4.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1401300
We began dealings with the La-Z-Boy store on US 19 in Clearwater, Florida two years ago. It was a huge mistake but since we were born and raised in the town where La-Z-Boy originated (Monroe, Michigan) and personally know the CEO, we felt comfortable with the company....
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#1396675
They sold me furniture that began peeling right after I bought it. They came out and redid it. Eventually it all started to peel. They sent the same guy back to check it. This time my dog got out and jumped on him. He went back and told them the dog "attacked" him. He...
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#1390969
I purchased $6000. worth of furniture from Lazy Boy in March of '17. Very shortly after the delivery the fabric on the sofa began pilling, and the back, center cushion looked under sized. In addition, I purchased a 5 year protection plan. Before the sofa was a year...
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Bookcrazy
Bookcrazy

Most furniture manufactured today is pure junk.

2.1
I liked
  • People at the showroom
I didn't like
  • Quality of the product
#1389773
We purchased a LZ Boy leather recliner, love seat and warranty on 18 Jan 2017. We also purchased their 5 yr Ultra- Shield 986CTC Protection Plan. With some additional pillows to match our total purchase was over $5,100. We believed the LZ Boy quality would be worth the...
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Bookcrazy
Bookcrazy

Sounds like you bought "bonded" leather or some other nonsense. Not the same thing as real leather and will peel and flake. You're better off buying vinyl if you can't afford ...

2.5
I liked
  • Extremely dissappointed
  • Products and lazy boy
I didn't like
  • Are not willing to work with me -
  • Poor quality leather
#1387613
I received a very comfortable Lazy Boy recliner In May 2018 for my birthday. It cost over $1000 and was purchased at the Lazy Boy store in Cary NC. Shortly after delivery I noticed an intolerable itch in my face, neck, ears, and chest. It took a month to decide the...
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Bookcrazy
Bookcrazy

Why is it their fault if you are indeed sensitive to something in the furniture? It would be different if this was widespread, but I'm sure they sell millions of pieces of fur...

2.2
I liked
  • Large and comfortable
  • Were nice at the store
  • Looked very nice
I didn't like
  • Poor quality and customer service
  • I paid a high price for a chair i cannot use
#1387068
Lazboy - La-Z-Boy leather flaking on sofa
We purchased our Lazy Boy couches for about $5000. They were a beautiful camel colored leather. Within 10-13 months after purchasing, the leather started flaking off the cushions. We called Lazy Boy, and they told us we were outside of our warranty, but could purchase...
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Bookcrazy
Bookcrazy

You don't have real leather. You were cheated plain and simple. I can't believe the stores can get away with this.

1.8
#1387047
The recliner seats began to sag after 3 years of use. After 7 years I contacted Lazy Boy in Reno and Corporate Lazy Boy about the sagging cushions. Reno told me the cushions are only warranted for two years and the corporation informed me they are only warranted for...
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1.3
I liked
  • Sales process and products in showroom
  • Store layout
I didn't like
  • Warranty or customer service
  • Customer service or product quality
  • Excuses given to not rectify obvious material flaw
#1382301
Above is my review (#1314361) Here is an update as of October 11, 2018 About me: I am a 71-yr-old retired professional female, 5'4-1/2" tall,160 lbs. I am unmarried and live on a fixed income. My working career spanned 50 years. I assumed the role of property manager...
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FavoriteMeerkat
FavoriteMeerkat

Oct. 29, 2018 Review #1314361 posted July 28/2018 to Socialsupport@la-z-boy.com I neglected to give you the address of the Pensacola Store: La-z-boy Furniture Galleries 5078 B...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, We've asked our social support team to investigate and see how they can help!

1.9
I didn't like
  • Attempting to repair an expensive brand new chair
  • Poor qualityvery poor customer service and
#1379440
On September 25, 2018, I started to recline in my Lazy Boy when the mechanism locked and the handle broke. The mechanism is still locked and I cannot move the footrest to the down position. I understood that the mechanism had a lifetime warranty. I no longer live in...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There, We appreciate you reaching out to us about your chair. Our team would love the opportunity to help provide further assistance. Please send an email to socialsupport@...

#1366983