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Lazboy - Leather cracking and peeling

Lazboy - Leather cracking and peeling
I own three lazy boy recliners. They are all peeling on the head rest. I contacted the insurance company and they would not repair it. I have owned more than eight lazy boys I will never buy another one
2.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1186925
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
We purchased a red leather recliner in August 2015. We are so disappointed. The leather is wearing off at the headrest and at the armrests. I am so unhappy. We did not buy a warranty. I mean, this is Lazy Boy, it's supposed to be the best!!! I've emailed the company...
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1.5
I liked
  • In store customer service when buying
I didn't like
  • Quality
#1186397
Lazboy - Disposable expensive crap
The sales pitch is good and they make lots of claims about their warranty. Don’t believe it. I have two couches that have very literally fell apart: springs popping out, bottoms coming undone and the frame literally falling apart. The bottoms of both are falling out. I...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your couches. We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've received.O...

#1179772
Lazboy - Beware of La-Z-Boy Leather Discoloration
Lazboy - Beware of La-Z-Boy Leather Discoloration
Lazboy - Beware of La-Z-Boy Leather Discoloration
I have the same problem, bought two La-Z-Boy recliners in a khacki color less than a year ago. I noticed the top of the back cushion where your head rests on one of them (that is used more often), the dye has rubbed off leaving a much lighter beige color. I bought both...
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Anonymous
Anonymous

Additional problem is the deformation of the seat cushion.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've received. Ou...

3.5
I didn't like
  • Did not offer to replace faulty recliners
#1174040
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Lazboy - Bonded leather flaking off

Lazboy - Bonded leather flaking off
My lazy boy leather (fake bonded stuff) is flaking off. Called lazy boy and they will do nothing as I am the second owner. The chair is not old and it is called a lazy boy. Will NEVER buy that product again. They do not stand behind their name.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I didn't like
  • Quality of my chair
#1173909
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Lazboy - FABRIC WEARING OFF AFTER 1-1/2 YEARS

Lazboy - FABRIC WEARING OFF AFTER 1-1/2 YEARS
Lazboy - FABRIC WEARING OFF AFTER 1-1/2 YEARS
Lazboy - FABRIC WEARING OFF AFTER 1-1/2 YEARS
NICE MECHANICS BUT THE CHAIR LOOKS LIKE CRAP. I WILL HAVE TO REPLACE IT SINCE THEY APPARENTLY DO NOT STAND BEHIND THEIR PRODUCT. NEVER BUY LAZYBOY AGAIN! PAID $1000 FOR THIS AND NOW I WILL PURCHASE LANE RECLINERS ONLY. THE FABRIC IS COMING OFF AT THE SEAM AND ARMS AND HEADREST. {{Redacted}}
3.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I liked
  • Chair before it failed
I didn't like
  • Short life of the fabric
#1168855
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Lazboy - Delaminate of faux leather

Lazboy - Delaminate of faux leather
Lazboy - Delaminate of faux leather
Sofa is 4 yrs old, well taken care of, rarely used in parlor. The sofa material came apart like flaking apart clearly a manufacturer issue, you would think lazy boy would do something about it. Paid $2300. trailer park furniture, never again.
1.3
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1165767
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
I spent $2000 on a sofa and loveseat from Lazyboy and 4 years later I need to take my loveseat to the dump. The leather that I was told was durable and would last for years, is peeling so bad you can't even sit on the furniture. Unfortunately neither Lazyboy or the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your loveseat. We're so sorry for your frustration regarding the leather peeling.Our team would love the opportunity to investigat...

1.2
I didn't like
  • Quality in their furniture went downhill big time
  • Quality of furniture is horrible
#1145771
Lazboy - Very disappointed with quality from Lazy Boy
Lazboy - Very disappointed with quality from Lazy Boy
Lazboy - Very disappointed with quality from Lazy Boy
Always bought warehouse type furniture with kids, cats and dogs. Now wanted something with quality a real Lazy boy. So I order a reclining sectional and matching swivel recliner in the color I wanted. Waited 14 weeks and was so disappointed and upset with the quality...
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1.5
#1141370

Contact Lazboy

Mailing Address:
La-Z-Boy Incorporated
1284 N. Telegraph Road
Monroe, MI 48162-3390
Phone:
(800) 375-6890
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Lazboy - Durable Fabrics with Proven Performance is false advertising
Purchased La Z Boy couch in 2015 along with $119 Guardian Protection Plan. After 2 years, “performance” fabric on couch cushions has worn so thin from sitting on it there are holes starting to develop. Contacted Guardian twice, apparently customer service is not a...
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2.2
I liked
  • 26 year old la z boy recliner
#1116908