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Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. Opened up a ticket with service center. Rep came out and took pics. Didin't get a call for over 6 weeks so I called them back. ...
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Anonymous
Anonymous

I have been very pleased with my Lazy boy products, couch, slipper chair, ottoman and 3 piece coffee and end table.I have a big problem with Flexsteel and the problem I have h...

Anonymous
Nancy

Not too mention that as of 2011 they switched to processed wood which off gasses terribly, and the leather smells totally toxic. I bought a chair in 2008 and love it...it has...

#313366
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be. The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim...
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Anonymous
Jaimed

Mine is doing the same thing on the head rest.... No help from lazy boy... should have bought a cheaper recliner. Then i could throw it out and start over. Will never buy lazy...

Anonymous
Richard

I also have a1200 dollar reclining sofa same peeling as in all the photos. When I contacted the store all they could say was sorry. Turns out it is sprayed on vinyl not leathe...

2.4
I didn't like
  • Poor materials and poor workmanship
#929372
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
I spent $2000 on a sofa and loveseat from Lazyboy and 4 years later I need to take my loveseat to the dump. The leather that I was told was durable and would last for years, is peeling so bad you can't even sit on the furniture. Unfortunately neither Lazyboy or the...
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Anonymous
86622706

Same exact thing happened to me. Bought at approximately same time and even same color.I may still go to small claims court. I have found out that this was a "known" defect wi...

Anonymous
Anonymous

File small claims report! show those people they cant just take your money!

1.2
I didn't like
  • Quality in their furniture went downhill big time
  • Quality of furniture is horrible
#1145771
Last April, I purchased two sleeper (slumber air) sofas for my mothers house. Since I purchased one 10 years ago for my place and loved it - I went ahead and told the salesman in Brick, NJ that I would need two (Kiefer and Daphne models) that could accommodate use 2...
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Anonymous
Anonymous

I have the exact same issue! The company was useless.

Anonymous
AlanCTPA

The exact same thing happened to me. I have two, one works fine, the second is not usable because the valve leaks.

Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
I had exactly the same problem on a $3K set. we could swap pictures for damage and even fabric color. worse when I called to complained that it must be a defect, he asked me if bought the extended fabric warranty and said there was nothing he can do. Then went on to...
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user86622706
user86622706

So sent email more than 2 weeks ago, no response or even a confirmation of receipt of email. Same lack of customer service or maybe too many of the same type of complaint. I h...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your furniture. We're so sorry for your frustration regarding the fabric and for the service you've received.Our team would love the ...

3.5
I liked
  • 26 year old la z boy recliner
  • Repair man inhouse nice guy
  • Sales process and products in showroom
I didn't like
  • Lazyboy did not care renew was defective and maybe unhealthy
  • Warranty support
#1215748
Lazboy - Very disappointed with quality from Lazy Boy
Lazboy - Very disappointed with quality from Lazy Boy
Lazboy - Very disappointed with quality from Lazy Boy
Always bought warehouse type furniture with kids, cats and dogs. Now wanted something with quality a real Lazy boy. So I order a reclining sectional and matching swivel recliner in the color I wanted. Waited 14 weeks and was so disappointed and upset with the quality...
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Bobcatmorton
Bobcatmorton

Update on the second serviceman. He also restuffed areas on the sectional, but the recliner we are suppose to receive had not been received, so not much he can do. Now the new...

1.5
#1141370
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Sofa and chair are both less than five years old. When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality la-z-boy in these pictures (see attached facebook website). Started peeling after the one year warranty expired. Peeling...
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lazboyproblems
lazboyproblems

Very poor product and customer service. For the price we paid, a four year old sofa should not have these issues. The salesman also told us it was real leather, and when I spo...

Anonymous
Yvonne

I also have an inferior product in the leather and construction. Paid $5,000 for my furniture and foam at the arms separating from the wood at both ends. Now the frame at th...

1.0
I didn't like
  • Poor quality product
#995834
Lazboy - Poor Warranty and Customer service
Lazboy - Poor Warranty and Customer service
Lazboy - Poor Warranty and Customer service
9-1-17 Below are previous posts.....As a recap, had an expensive LazyBoy Recliner breaking....Got a hold of them 24 July 2017....Unsatisfied, go to store purchased where the two managers their were stellar....Got me setup just to have customer care make an appt. for...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliners. We apologize for your dissatisfaction regarding the service you've received. Our team would love the oppor...

2.2
I didn't like
  • Worst service of any company ever encountered in 60 years
  • Customer service results
#1096792
Lazboy - Beware of La-Z-Boy Leather Discoloration
Lazboy - Beware of La-Z-Boy Leather Discoloration
Lazboy - Beware of La-Z-Boy Leather Discoloration
I have the same problem, bought two La-Z-Boy recliners in a khacki color less than a year ago. I noticed the top of the back cushion where your head rests on one of them (that is used more often), the dye has rubbed off leaving a much lighter beige color. I bought both...
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Anonymous
Anonymous

Additional problem is the deformation of the seat cushion.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've received. Ou...

3.5
I didn't like
  • Did not offer to replace faulty recliners
#1174040
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
We purchased a red leather recliner in August 2015. We are so disappointed. The leather is wearing off at the headrest and at the armrests. I am so unhappy. We did not buy a warranty. I mean, this is Lazy Boy, it's supposed to be the best!!! I've emailed the company...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your dissatisfaction with the red leather.Our team would love the opportunity to further investigat...

1.5
I liked
  • In store customer service when buying
I didn't like
  • Quality
#1186397