Most helpful reviews first
Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. Opened up a ticket with service center. Rep came out and took pics. Didin't get a call for over 6 weeks so I called them back. ...Read more
Company wrote 0 private or public responses to the review from Apr 19, 2012.
I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be. The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim...Read more
Company wrote 1 public responses to the review from Oct 02, 2016.
Last April, I purchased two sleeper (slumber air) sofas for my mothers house. Since I purchased one 10 years ago for my place and loved it - I went ahead and told the salesman in Brick, NJ that I would need two (Kiefer and Daphne models) that could accommodate use 2...Read more
Company wrote 0 private or public responses to the review from May 25, 2012.
I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less than two years the faux leather started peeling and parts on both recliners fell off. I thought I didn't have to worry because I had purchased the...Read more
Company wrote 0 private and 1 public responses to the review from May 24.
My wife and I purchased , not one, but two leather Lazy-boy recliners in April 2017. When we saw them, we did not hesitate to purchase, fore, they were beautiful and backed by the Lazy-boy moniker. In spite of the fact that this was our first Lazy-boy purchase, we...Read more
Company wrote 0 private and 1 public responses to the review from Dec 07.
I didn't like
- Total experience was flawed
- Everything at this point
- Company does not value its customers
My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The...Read more
Company wrote 0 private and 1 public responses to the review from Jul 31.
I didn't like
- Company does not stand behind its products
- Were not helpful in solving the problem
- Poor corporate behavior in this matter
Purchased couch, love seat and recliner at La-Z-Boy store in Orlando area in late 2014 including lifetime/extended warranty. Saleswoman sold us on this type of couch being comparatively durable. In the first 1-2 years the bonded leather significantly wore away. Far...Read more
Company wrote 0 private and 1 public responses to the review from Aug 07.
I spent $2000 on a sofa and loveseat from Lazyboy and 4 years later I need to take my loveseat to the dump. The leather that I was told was durable and would last for years, is peeling so bad you can't even sit on the furniture. Unfortunately neither Lazyboy or the...Read more
Company wrote 1 public responses to the review from Dec 10, 2017.
I didn't like
- Quality of furniture is horrible
- Quality in their furniture went downhill big time
I purchased $6000. worth of furniture from Lazy Boy in March of '17. Very shortly after the delivery the fabric on the sofa began pilling, and the back, center cushion looked under sized. In addition, I purchased a 5 year protection plan. Before the sofa was a year...Read more
Company wrote 0 private and 1 public responses to the review from Oct 27.
I had exactly the same problem on a $3K set. we could swap pictures for damage and even fabric color. worse when I called to complained that it must be a defect, he asked me if bought the extended fabric warranty and said there was nothing he can do. Then went on to...Read more
Company wrote 0 private and 1 public responses to the review from Mar 21.
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