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Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. Opened up a ticket with service center. Rep came out and took pics. Didin't get a call for over 6 weeks so I called them back. ...
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Anonymous
Anonymous

I have been very pleased with my Lazy boy products, couch, slipper chair, ottoman and 3 piece coffee and end table.I have a big problem with Flexsteel and the problem I have h...

Anonymous
Nancy

Not too mention that as of 2011 they switched to processed wood which off gasses terribly, and the leather smells totally toxic. I bought a chair in 2008 and love it...it has...

#313366
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be. The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim...
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Anonymous
Richard

I also have a1200 dollar reclining sofa same peeling as in all the photos. When I contacted the store all they could say was sorry. Turns out it is sprayed on vinyl not leathe...

Anonymous
Anonymous

It's bonded leather, meaning its the lowest grade of leather available. Hence why the sofa only cost $700. Bonded leather will crack and peel regardless of how well it is main...

2.4
I didn't like
  • Poor materials and poor workmanship
#929372
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
I spent $2000 on a sofa and loveseat from Lazyboy and 4 years later I need to take my loveseat to the dump. The leather that I was told was durable and would last for years, is peeling so bad you can't even sit on the furniture. Unfortunately neither Lazyboy or the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your loveseat. We're so sorry for your frustration regarding the leather peeling.Our team would love the opportunity to investigat...

1.2
I didn't like
  • Quality of furniture is horrible
  • Quality in their furniture went downhill big time
#1145771
Last April, I purchased two sleeper (slumber air) sofas for my mothers house. Since I purchased one 10 years ago for my place and loved it - I went ahead and told the salesman in Brick, NJ that I would need two (Kiefer and Daphne models) that could accommodate use 2...
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Anonymous
AlanCTPA

The exact same thing happened to me. I have two, one works fine, the second is not usable because the valve leaks.

Anonymous
Anonymous

i too have had many air bladders replace from lazyboy,i have replaced them at a rate about 2-3 per year along with the mattress.i have had about 12 air bladders in a few years...

Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Lazboy inferier leather product
Sofa and chair are both less than five years old. When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality la-z-boy in these pictures (see attached facebook website). Started peeling after the one year warranty expired. Peeling...
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lazboyproblems
lazboyproblems

Very poor product and customer service. For the price we paid, a four year old sofa should not have these issues. The salesman also told us it was real leather, and when I spo...

Anonymous
Yvonne

I also have an inferior product in the leather and construction. Paid $5,000 for my furniture and foam at the arms separating from the wood at both ends. Now the frame at th...

1.0
I didn't like
  • Poor quality product
#995834
Lazboy - Poor Warranty and Customer service
Lazboy - Poor Warranty and Customer service
Lazboy - Poor Warranty and Customer service
9-1-17 Below are previous posts.....As a recap, had an expensive LazyBoy Recliner breaking....Got a hold of them 24 July 2017....Unsatisfied, go to store purchased where the two managers their were stellar....Got me setup just to have customer care make an appt. for...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliners. We apologize for your dissatisfaction regarding the service you've received. Our team would love the oppor...

2.2
I didn't like
  • Worst service of any company ever encountered in 60 years
  • Customer service results
#1096792
Lazboy - Very disappointed with quality from Lazy Boy
Lazboy - Very disappointed with quality from Lazy Boy
Lazboy - Very disappointed with quality from Lazy Boy
Always bought warehouse type furniture with kids, cats and dogs. Now wanted something with quality a real Lazy boy. So I order a reclining sectional and matching swivel recliner in the color I wanted. Waited 14 weeks and was so disappointed and upset with the quality...
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1.5
#1141370
Lazboy - Beware of La-Z-Boy Leather Discoloration
Lazboy - Beware of La-Z-Boy Leather Discoloration
Lazboy - Beware of La-Z-Boy Leather Discoloration
I have the same problem, bought two La-Z-Boy recliners in a khacki color less than a year ago. I noticed the top of the back cushion where your head rests on one of them (that is used more often), the dye has rubbed off leaving a much lighter beige color. I bought both...
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Anonymous
Anonymous

Additional problem is the deformation of the seat cushion.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've received. Ou...

3.5
I didn't like
  • Did not offer to replace faulty recliners
#1174040
We purchased $12,000 for furniture from Lazy Boy back in March of 2017. We purchased a greyson power sofa and power easy chair as a pair. We have had problems for over eight months with the sofa from material cut too short to frame being built wrong. Sofa has been...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your Greyson sofa and chair. We're so sorry for your frustration regarding both pieces.Our team would love the opportunity to investi...

Anonymous
Anonymous

Report them to consumer affairs and put a website above their website. Call the company and tell them what you are going to do.

#1146609

Contact Lazboy

Mailing Address:
La-Z-Boy Incorporated
1284 N. Telegraph Road
Monroe, MI 48162-3390
Phone:
(800) 375-6890
More
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
We purchased a red leather recliner in August 2015. We are so disappointed. The leather is wearing off at the headrest and at the armrests. I am so unhappy. We did not buy a warranty. I mean, this is Lazy Boy, it's supposed to be the best!!! I've emailed the company...
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1.5
I liked
  • In store customer service when buying
I didn't like
  • Quality
#1186397