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Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. Opened up a ticket with service center. Rep came out and took pics. Didin't get a call for over 6 weeks so I called them back. ...
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Company wrote 0 private or public responses to the review from Apr 19, 2012.
Anonymous
Comfy

Me too. Worst purchase I ever made.

Anonymous
Anonymous

I have been very pleased with my Lazy boy products, couch, slipper chair, ottoman and 3 piece coffee and end table.I have a big problem with Flexsteel and the problem I have h...

#313366
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be. The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim...
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Company wrote 1 public responses to the review from Oct 02, 2016.
Anonymous
Al Brown

Leather does not peel, this is cloth painted with something that mimics leather in looks only, great scam Lay Z Boy, you sure know how to fxxk the public !!!

Anonymous
Katie B9

My leather couches purchased from lazy boy are also peeling after only 1 year. We bought a warranty and thought it would be covered. But no such luck! Not covered.

2.4
I didn't like
  • Poor materials and poor workmanship
#929372
Last April, I purchased two sleeper (slumber air) sofas for my mothers house. Since I purchased one 10 years ago for my place and loved it - I went ahead and told the salesman in Brick, NJ that I would need two (Kiefer and Daphne models) that could accommodate use 2...
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Company wrote 0 private or public responses to the review from May 25, 2012.
Anonymous
Anonymous

I have the exact same issue! The company was useless.

Anonymous
AlanCTPA

The exact same thing happened to me. I have two, one works fine, the second is not usable because the valve leaks.

Resolved
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less than two years the faux leather started peeling and parts on both recliners fell off. I thought I didn't have to worry because I had purchased the...
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Company wrote 0 private and 1 public responses to the review from May 24.
LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sectional. We're so sorry for your frustration regarding the leather peeling.Our team would love the opportunity to further inve...

Anonymous
Robert Cox

Wouldn’t buy their furniture or from that store.

5.0
I didn't like
  • Quality of my furniture
  • Lazyboy has exorbitant prices for worse than bargain quality
#1263707
Lazboy - Faulty Product/Non-existent and Rude Customer Service
My wife and I purchased , not one, but two leather Lazy-boy recliners in April 2017. When we saw them, we did not hesitate to purchase, fore, they were beautiful and backed by the Lazy-boy moniker. In spite of the fact that this was our first Lazy-boy purchase, we...
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Company wrote 0 private and 1 public responses to the review from Dec 07.
LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there, We appreciate you reaching out to us about your recliner. We apologize for your frustration regarding the service you've received thus far. Our team would love the o...

1.0
I didn't like
  • Total experience was flawed
  • Everything at this point
  • Company does not value its customers
#1417969
Featured
Lazboy - Poor quality for a premium price with no customer service.
Lazboy - Poor quality for a premium price with no customer service.
Lazboy - Poor quality for a premium price with no customer service.
My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The...
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Company wrote 0 private and 1 public responses to the review from Jul 31.
Anonymous
Anonymous

You were too nice and waited too long. Being an honest person, you were inclined to believe what you were told in good faith. That first call should have been followed up with...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your two recliners. We're so sorry for your frustration regarding the issues you've had with both chairs, and with the service you've rece...

1.2
I didn't like
  • Company does not stand behind its products
  • Were not helpful in solving the problem
  • Poor corporate behavior in this matter
#1318023
Lazboy - Defective bonded-leather furniture
Lazboy - Defective bonded-leather furniture
Lazboy - Defective bonded-leather furniture
Lazboy - Defective bonded-leather furniture
Lazboy - Defective bonded-leather furniture
Purchased couch, love seat and recliner at La-Z-Boy store in Orlando area in late 2014 including lifetime/extended warranty. Saleswoman sold us on this type of couch being comparatively durable. In the first 1-2 years the bonded leather significantly wore away. Far...
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Company wrote 0 private and 1 public responses to the review from Aug 07.
sandralynndavis
sandralynndavis

Bonded leather is pure junk. It should be illegal to even call it leather IMO. Gives consumers false confidence in the product. It will peel like that EVERY TIME.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your couch, loveseat and recliner. We're so sorry for your frustration regarding the over fading and for the service you've received. Our ...

1.7
#1323236
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
I spent $2000 on a sofa and loveseat from Lazyboy and 4 years later I need to take my loveseat to the dump. The leather that I was told was durable and would last for years, is peeling so bad you can't even sit on the furniture. Unfortunately neither Lazyboy or the...
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Company wrote 1 public responses to the review from Dec 10, 2017.
Anonymous
86622706

Same exact thing happened to me. Bought at approximately same time and even same color.I may still go to small claims court. I have found out that this was a "known" defect wi...

Anonymous
Anonymous

File small claims report! show those people they cant just take your money!

1.2
I didn't like
  • Quality of furniture is horrible
  • Quality in their furniture went downhill big time
#1145771
I purchased $6000. worth of furniture from Lazy Boy in March of '17. Very shortly after the delivery the fabric on the sofa began pilling, and the back, center cushion looked under sized. In addition, I purchased a 5 year protection plan. Before the sofa was a year...
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Company wrote 0 private and 1 public responses to the review from Oct 27.
LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There, We appreciate you reaching out to us about your sofa. We apologize for your frustration regarding the cover pilling. Our team would love the opportunity to help prov...

Bookcrazy
Bookcrazy

Most furniture manufactured today is pure junk.

2.1
I liked
  • People at the showroom
I didn't like
  • Quality of the product
#1389773
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
I had exactly the same problem on a $3K set. we could swap pictures for damage and even fabric color. worse when I called to complained that it must be a defect, he asked me if bought the extended fabric warranty and said there was nothing he can do. Then went on to...
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Company wrote 0 private and 1 public responses to the review from Mar 21.
user86622706
user86622706

So sent email more than 2 weeks ago, no response or even a confirmation of receipt of email. Same lack of customer service or maybe too many of the same type of complaint. I h...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your furniture. We're so sorry for your frustration regarding the fabric and for the service you've received.Our team would love the ...

3.5
I liked
  • Repair man inhouse nice guy
  • Sales process and products in showroom
  • 26 year old la z boy recliner
I didn't like
  • Warranty support
  • Lazyboy did not care renew was defective and maybe unhealthy
#1215748