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Paid $3000, had furniture for 2 weeks when the material started to get deep wrinkles in it. Stuffing in seats is crumpled and bumpy. Opened up a ticket with service center. Rep came out and took pics. Didin't get a call for over 6 weeks so I called them back. ...
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Anonymous
Comfy

Me too. Worst purchase I ever made.

Anonymous
Anonymous

I have been very pleased with my Lazy boy products, couch, slipper chair, ottoman and 3 piece coffee and end table.I have a big problem with Flexsteel and the problem I have h...

#313366
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
Lazboy - Cracked and Peeling leather Lazyboy recliner
I have always liked Lazyboy recliners having owned three over the years. A couple of years ago I purchased a leather recliner and what a mistake that turned out to be. The fabric started peeling and cracking. I contacted Lazyboy and they said I should file a claim...
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Anonymous
Katie B9

My leather couches purchased from lazy boy are also peeling after only 1 year. We bought a warranty and thought it would be covered. But no such luck! Not covered.

Anonymous
Beth

Have experienced the same problem and we bought the recliner loveseat and couch. Extremely disappointed because we spent the extra money because of the lazboy name horrible qu...

2.4
I didn't like
  • Poor materials and poor workmanship
#929372
Last April, I purchased two sleeper (slumber air) sofas for my mothers house. Since I purchased one 10 years ago for my place and loved it - I went ahead and told the salesman in Brick, NJ that I would need two (Kiefer and Daphne models) that could accommodate use 2...
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Anonymous
Anonymous

I have the exact same issue! The company was useless.

Anonymous
AlanCTPA

The exact same thing happened to me. I have two, one works fine, the second is not usable because the valve leaks.

Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less than two years the faux leather started peeling and parts on both recliners fell off. I thought I didn't have to worry because I had purchased the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sectional. We're so sorry for your frustration regarding the leather peeling.Our team would love the opportunity to further inve...

Anonymous
Robert Cox

Wouldn’t buy their furniture or from that store.

5.0
I didn't like
  • Quality of my furniture
  • Lazyboy has exorbitant prices for worse than bargain quality
#1263707
Lazboy - Poor quality for a premium price with no customer service.
Lazboy - Poor quality for a premium price with no customer service.
Lazboy - Poor quality for a premium price with no customer service.
My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The...
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Anonymous
Anonymous

You were too nice and waited too long. Being an honest person, you were inclined to believe what you were told in good faith. That first call should have been followed up with...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your two recliners. We're so sorry for your frustration regarding the issues you've had with both chairs, and with the service you've rece...

1.2
I didn't like
  • Were not helpful in solving the problem
  • Poor corporate behavior in this matter
  • Company does not stand behind its products
#1318023
Lazboy - Defective bonded-leather furniture
Lazboy - Defective bonded-leather furniture
Lazboy - Defective bonded-leather furniture
Lazboy - Defective bonded-leather furniture
Lazboy - Defective bonded-leather furniture
Purchased couch, love seat and recliner at La-Z-Boy store in Orlando area in late 2014 including lifetime/extended warranty. Saleswoman sold us on this type of couch being comparatively durable. In the first 1-2 years the bonded leather significantly wore away. Far...
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sandralynndavis
sandralynndavis

Bonded leather is pure junk. It should be illegal to even call it leather IMO. Gives consumers false confidence in the product. It will peel like that EVERY TIME.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your couch, loveseat and recliner. We're so sorry for your frustration regarding the over fading and for the service you've received. Our ...

1.7
#1323236
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
Lazboy - Leather on Loveseat is peeling  - LazyBoy does NOT support their product
I spent $2000 on a sofa and loveseat from Lazyboy and 4 years later I need to take my loveseat to the dump. The leather that I was told was durable and would last for years, is peeling so bad you can't even sit on the furniture. Unfortunately neither Lazyboy or the...
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Anonymous
86622706

Same exact thing happened to me. Bought at approximately same time and even same color.I may still go to small claims court. I have found out that this was a "known" defect wi...

Anonymous
Anonymous

File small claims report! show those people they cant just take your money!

1.2
I didn't like
  • Quality of furniture is horrible
  • Quality in their furniture went downhill big time
#1145771
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
Lazboy - New recomposite leathe fabric, a peviouely trusted company I would sue if I could, still may in small claims court
I had exactly the same problem on a $3K set. we could swap pictures for damage and even fabric color. worse when I called to complained that it must be a defect, he asked me if bought the extended fabric warranty and said there was nothing he can do. Then went on to...
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user86622706
user86622706

So sent email more than 2 weeks ago, no response or even a confirmation of receipt of email. Same lack of customer service or maybe too many of the same type of complaint. I h...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your furniture. We're so sorry for your frustration regarding the fabric and for the service you've received.Our team would love the ...

3.5
I liked
  • 26 year old la z boy recliner
  • Repair man inhouse nice guy
  • Sales process and products in showroom
I didn't like
  • Warranty support
  • Lazyboy did not care renew was defective and maybe unhealthy
#1215748
Lazboy - Expensive Couch Delaminated
Lazboy - Expensive Couch Delaminated
Lazboy - Expensive Couch Delaminated
My $2,200 Lazboy sleeper sofa started delaminating after two years of light use. Here the the sofa after 5 years. This sofa was not even in our main living room. I did call the Lazboy customer service and they said there was nothing they could do about it. We have...
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Anonymous
Allen

LaZBoy, what are you willing to do with this situation if I go through the hassle of filling out the paper work you sent me. Thanks

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello Thanks for reaching out about your sofa. We're so sorry for your dissatisfaction with the piece. Our team would love the opportunity to further investigate. Please send ...

2.6
I liked
  • Couch before it fell apart
I didn't like
  • That the cover material peeled off
#1333037
I purchased by special order a La-z-boy burgundy leather electric rocker recliner on 12/19/17, Style 1HR512, Base Cover LB133409. Total cost was $1,666.20 on sale. Chair was delivered on 01/29/18. About 03/31/18 I called our local store and reported these problems with...
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FavoriteMeerkat
FavoriteMeerkat

CM2394827 RE: Review No. 1314361 Update 08/10/18 Representatives from Marks Furniture in Mobile, Alabama, came to my home on Wed., August 8, inspected the chair and took photo...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out to us about your leather recliner. We're so sorry for your frustration regarding the service you've received from your local service center in A...

2.4
I liked
  • Beautiful products
I didn't like
  • Very poor customer service and assistance unavailable by phone
#1314361