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I purchased a recliner and paid extra for a swivel base. This is not what was delivered. Two weeks later I still don’t have the chair I ordered. For the prices you pay I expect better customer service. Was on the *** of buying one on Amazon but decided I wanted to have...
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#1188847
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Lazboy - No customer service

Went into your store shopping for living room furniture. In there about 20 minutes. No one ever asked us if they could help us. They were sitting at their desk. One persin was taking care of a customer. The ladies were sitting looking at their computers not on the phone and never looked in our direction. Wont be back.
#1187197
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Lazboy - Leather cracking and peeling

Lazboy - Leather cracking and peeling
I own three lazy boy recliners. They are all peeling on the head rest. I contacted the insurance company and they would not repair it. I have owned more than eight lazy boys I will never buy another one
2.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1186925
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
Lazboy - Leather Lazy Boy not happy
We purchased a red leather recliner in August 2015. We are so disappointed. The leather is wearing off at the headrest and at the armrests. I am so unhappy. We did not buy a warranty. I mean, this is Lazy Boy, it's supposed to be the best!!! I've emailed the company...
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1.5
I liked
  • In store customer service when buying
I didn't like
  • Quality
#1186397
Had multiple conversations with customer service; if you enjoyed being yelled at buy this product; never, never will I purchase anything from Lazy Boy; bought two recliners; one fell apart and was under warranty; a tech came to the house and told me a local Lazy Boy...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your two recliners. We're so sorry for your dissatisfaction with the pieces and for your frustration regarding the service you've rec...

#1184917
My husband and i bought a new house and thought we would splurge on a wonderful sofa and love seat, so we went to La-Z-Boy. They are supposed to be the best, right? Wrong. We bought our couches cash up front at $5,500 which I personally feel is expensive for a couch....
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa and loveseat. We're so sorry for your dissatisfaction with the pieces and for your frustration regarding the service you've...

2.7
I liked
  • Nice showroom
  • Look of the couches
I didn't like
  • Leather is cracked and peeling
  • Quality
#1184661
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Lazboy - Most uncomfortable suites we have ever had

The backrests cause neck and shoulder pain constantly. Not had a decent sit down in 5 months
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1183052
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Lazboy - Bad experience with Lazy Boy recliner

We bought a Lazy boy chair. It was a big double person. It has been broken more that it has worked. Went to store and they contacted company. They sent us two of the parts. Six months later same thing. Six months later went in and they needed so much information I didn’t have it with me. By they time I got it another part broke so we are trashing it!
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
#1182770
Recliner footrest broke in December, was supposed to have repair man at the house today no show no call. This is ridiculous. Item is not under warranty and i am willing to pay, shouldn't have to wait over a month. Poor customer service will not buy from this store...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner footrest. We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've ...

1.0
I didn't like
  • Poor quality and poor customer service response
#1181083

Contact Lazboy

Mailing Address:
La-Z-Boy Incorporated
1284 N. Telegraph Road
Monroe, MI 48162-3390
Phone:
(800) 375-6890
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My $1600, 14 MONTH old recliner fell apart. The left side mechanism for the foot rest broke. Looking at it the metal guide is bent, has the tensile strength of a wet noodle and the plastic NUT holding it all together split and fell off. It came apart. I am uncertain if...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've received....

1.6
I didn't like
  • Punitive customer service by local franchisee
#1180798