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Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
Lazboy - Very Disappointed Customer of Sectional
I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less than two years the faux leather started peeling and parts on both recliners fell off. I thought I didn't have to worry because I had purchased the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sectional. We're so sorry for your frustration regarding the leather peeling.Our team would love the opportunity to further inve...

Anonymous
Robert Cox

Wouldn’t buy their furniture or from that store.

5.0
I didn't like
  • Lazyboy has exorbitant prices for worse than bargain quality
  • Quality of my furniture
#1263707
Bought a chair 1 1/2 Yrs ago. Padding has completely broken down. Scheduled a service call after having to purchase all materials and pay labor. Serviceman showed up, began to fix chair, and realized they were wrong sized materials. Called LZB. Told me I would have to...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the broken down padding for the service you've received.Our team would love...

1.4
I liked
  • Store sales and repair staff
I didn't like
  • Poor quality and poor customer service response
  • Comfortability
#1227936
Lazboy - Beware of La-Z-Boy Leather Discoloration
Lazboy - Beware of La-Z-Boy Leather Discoloration
Lazboy - Beware of La-Z-Boy Leather Discoloration
I have the same problem, bought two La-Z-Boy recliners in a khacki color less than a year ago. I noticed the top of the back cushion where your head rests on one of them (that is used more often), the dye has rubbed off leaving a much lighter beige color. I bought both...
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Anonymous
Anonymous

Additional problem is the deformation of the seat cushion.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your dissatisfaction with the piece and for your frustration regarding the service you've received. Ou...

3.5
I didn't like
  • Did not offer to replace faulty recliners
#1174040
Bought 2 new sofas in November 2017 and within 3 weeks the seat cushions started warping and compressing permanently. Contacted customer service and had 2 weeks of runaround, contacted the President and he delegated it to a rep to send me an email saying they think...
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Anonymous
Anonymous

Lazy boy is no longer American Made - Mexico they sold out a few years ago. I too will never buy Lazyboy, I purchased a Leather recliner for my husband , it took 5 times 5 di...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your two new sofas. We're so sorry for your frustration regarding the cushions compressing.Our team would love the opportunity to ...

3.4
#1162334
On 12-12-16, I ordered 2 recliners ($1600 each). On 12-17-16, I was called and told that I would have to pick out a new pattern. On January 24, the chairs were delivered. One of the chairs arrived with a broken leg. I did not accept it. I was told that the store would...
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2.4
I didn't like
  • Zero customer service
#1012590
I purchased a leather Recliner/Rocker Glider for my wife last week. Asked if I could buy it on the plan they had advertised all over the store showing no payments until 2020. Sure Nadene said, I filled out the all the paperwork and was approved. They didn't have the...
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texascat2
texascat2

All I got was the leather kit, which was shipped to me from the warehouse where I picked up the chair.I won't buy from this store ever again.BUYER BE WARE!

LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for reaching out to us about your recent shopping experience. We're so sorry for your frustration. Our team would be happy to further investigate!Please send a...

2.6
I liked
  • Price
  • Nice chair
I didn't like
  • Customer service
  • Customer service sucks
#970398
Lazboy - Sofa Review from Indianapolis, Indiana
We bought a $1600 electric reclining couch and they've been out to repair the cushions half a dozen times and it still isn't right I don't know what we have to do to get them to take the couch back it's junk it's not even a-year-old The padding doesn't seem to be...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There,Thanks for reaching out to us about your sofa. We're so sorry for your frustration regarding the service you've received. Our team would love the opportunity to help....

Anonymous
Anonymous

After talking to customer service they're going to send a repair man out to look at the couch but their policy is to repair it not replace it ! (Makes you wonder why doesn'...

3.5
#937527
Lazboy - Defective Product and not real customer service
Lazboy - Defective Product and not real customer service
I purchased a leather reclining sofa and chair set in February 2016. From then until now, your customer service has been called to our home 4 times! There is a design flaw in this set! The wood has cracked underneath but it's just particle board, not real wood. The...
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shaverg
shaverg

Thank goodness this happened within the year of purchase otherwise you would have been totally out of luck.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello!Thanks for updating us! If you have any further questions, please do not hesitate to send an email to socialsupport@la-z-boy.com with review #903717 in the subject line....

1.8
I liked
  • That it once was a good brand
I didn't like
  • Repair service
  • Wont refund for a defective product
  • Pure disregard for the fact they were wrong
#903717
My mother of 89 years of age has 2 LazBoy "Reclina-Rest", 1 she sets in and one she sleeps in. 4-5 years ago the pawl in one had finally striped its teeth to the point that it would not stay in the reclined position. I went online and was easily able to purchase...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thank you kindly for contacting us. We are so sorry for your frustration while attempting to obtain a replacement pawl sub-assembly for your mother's recliner. We'd cert...

2.5
I didn't like
  • Dealers uncooperative
#847927
Lazboy - Terrible Product and Customer Service.
Lazboy - Terrible Product and Customer Service.
I am not going to type out the entire story as it has been going on since 11-2014. The bottom line is the "premium fabric" the salesperson gushed over is terrible. It balls up into little fuzz balls and we were told we would need to shave the couch a few times before...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thank you for taking the time to contact us about the fabric on your sofa.We are very sorry for your dissatisfaction regarding the pilling, and for your frustration with...

1.0
Chapel Hill,Tennessee
#818714