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Above is my review (#1314361) Here is an update as of October 11, 2018 About me: I am a 71-yr-old retired professional female, 5'4-1/2" tall,160 lbs. I am unmarried and live on a fixed income. My working career spanned 50 years. I assumed the role of property manager...
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FavoriteMeerkat
FavoriteMeerkat

Oct. 29, 2018 Review #1314361 posted July 28/2018 to Socialsupport@la-z-boy.com I neglected to give you the address of the Pensacola Store: La-z-boy Furniture Galleries 5078 B...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, We've asked our social support team to investigate and see how they can help!

1.9
I didn't like
  • Attempting to repair an expensive brand new chair
  • Poor qualityvery poor customer service and
#1379440
On September 25, 2018, I started to recline in my Lazy Boy when the mechanism locked and the handle broke. The mechanism is still locked and I cannot move the footrest to the down position. I understood that the mechanism had a lifetime warranty. I no longer live in...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There, We appreciate you reaching out to us about your chair. Our team would love the opportunity to help provide further assistance. Please send an email to socialsupport@...

#1366983
I recently purchased a new lazy boy recliner from my local slumberland dealer in July. I need to move the electric control buttons from the right side to left side of my lazy boy electric recliner, since my wife is having surgery on her right arm. I just want to buy...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi There, We appreciate you reaching out to us about your furniture. We're so sorry for your frustration regarding the service you received. Our team would love the opportunit...

#1361088
I am getting in touch about a issue that I have with a 3 seater settee and armchair that we purchased from SCS in North Shields the settee we have had to get someone out twice now as the back cushion is lower than the rest of the settee this issue has happened again...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your furniture. We're so sorry for your frustration regarding the service you receive. Our team would love the opportunity to help you get...

#1355270
The purchasing of sight unseen patio furniture is easy. When it arrives with manufacturing defects and needs to be replaced. The story changes. They do not respond to emails. I am a month now waiting on replacement parts for my new recliner. They will just tell you...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your La-Z-Boy Outdoor Furniture. We're so sorry for your frustration. Our team would love the opportunity to help you get in touch with La...

#1352804
Bought 2 Identical recliners in 2016.After 6 months we had a problem with It peeling on the inside of arm. Called LB they would do nothing. Filed a complaint with Consumer Affairs. They finally came out and replaced the arm reluctantly.Now after 2 years both chairs are...
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Anonymous
mjschumaker

Promise anything to make the sale and take your money. Like buying a car, once you walk out the door, any care and concern vanishes. You essentially no longer are a customer.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your recliners. We're so sorry for your frustration regarding the cover peeling. Our team would love the opportunity to further investigat...

1.8
I didn't like
  • Company does not value its customers
  • Trying to resolve issues
  • Poor quality and poor customer service response
#1351856
I purchased two identical recliners around May 2018. Got them home and now have issues with both making horrible squeaking, and other type of noises. I contacted the store and was told I have to physically bring both in for repair. I do not have the means to transport...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your chairs. We're so sorry for your frustration regarding the noise coming from both. Our team would love the opportunity to further inve...

2.2
#1350783
Two chairs were ordered 4/21 from Pleasanton CA La Z Boy Furniture Gallery. One was fine, the other was defective, back did not fit the bottom of the chair and legs were wrong. After two months they came back with the correct legs and another back which also did not...
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Anonymous
Carrie

I completely agree with you. I bought an electric recliner ($1598.81) for my 91 year old mother from the Pleasanton store on Jan. 16th 2018 and 6 months to the day (July 16th)...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your chair. We're so sorry for your frustration regarding the wrong legs and ongoing issue with the back. Our team would love the opportun...

2.1
I liked
  • Company reputation and it was a michigan company
I didn't like
  • Lack of concern
  • Worst customer service
#1349595
Last night i had guests in my home and i noted some of dye from slacks worn by one of my guests had rubbed off onto my sofa, I attempted to remove the stain with the leather cleaner to no avail, it didn't budge, i called to company Ultra shield through the warranty...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your sofa. We're so sorry for your frustration regarding the dye stain. Our team would love the opportunity to further investigate. Please...

3.8
#1339961
I purchased two layzboy renewed leather recliners from Classic Home Furnishings in Oxford, AL just over two years ago. I have had nothing but trouble with them. At thirteen months (just after the warranty expired) the first recliner started to peel. After much...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello, Thanks for reaching out about your two chairs. We're so sorry for your dissatisfaction with the piece. Our team would love the opportunity to further investigate. Pleas...

1.2
#1338929