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Hi, I bought a Lancer Power Recline XR the other day for $1400+, thinking this company would sell the same quality product they did years ago when i was a kid. (WRONG). It was the worst quality recliner I have seen in years. Comparable to one you would buy for $300. It...
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Anonymous
NamDoc

Situation resolved by y getting $$ return and buying a excellent chair,a Catnapper. Also making sure not to buy this product again. Thanx

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the odor.Our team would love the opportunity to assist. Please send an e...

I didn't like
  • Quality and durability of product
#1040810
We purchased two lazy boy recliners about 21/2 yrs ago. My husbands was over $1000.00 & mine was $800.00. Well needless to say we call them Lazy *** Chairs! Mine hasn't worked properly after 6 service calls & now leans against the back living room wall because it tips...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your power recliner. We're so sorry for your frustration regarding broken chairs and for the service you've received. Our team would ...

1.4
#1040686
Contacting them regarding this product bought 8 months ago was futile. They wanted me to purchase the third bladder knowing fully well the product must be defective to be so bad in such a shot time. After speaking with a sales person I asked for the manager who I was...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sleeper sofa. We're so sorry for your frustration regarding the service you've received. Our team would love the opportunity to ...

1.0
Product
#1039977

Short Review for January 17, 2017, Pc_bad_quality

Lazboy
#992382
The leather has peeled off 3 times Lazy Boy will not assume any responsibility
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Lazboy Briggs Rocker Recliner Review

Lazboy
#986894
Spring sticking out of back , newer chair , , very uncomfortable
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Lazboy Sofa Review

Lazboy
#981696
Talked into a more expensive sofa with the promise of it being best for my back problems. It wasn't, it was hard as a rock and caused more pain.
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Lazboy Recliner Review

Lazboy
#977562
Lazy out recliner is very expensive JUNK!
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This is my fourth Lazyboy chair in 40 years. The previous three were built like tanks and never needed repair. I only gave them away ehen moving. This newest -- and most expensive ($1500) -- has broken twice in less than two years. First, the entire metal base...
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olddominiongirl
olddominiongirl

Chair has finally been repaired. When technician turned it over to fix, he found that the frame had broken as well. This was the second frame replacement in under two years....

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your chair. We're so sorry for your frustration regarding the left arm detaching from the chair.Our team would love the opportunity t...

1.6
#1039417
Lazy Boy –Kincaid Chair In November, 2010, my wife and I bought a Kincaid sofa and oversized chair from your Lazy Boy Gallery in Myrtle Beach, SC. Needless to say, we were extremely disappointed that we had to RETURN THEM TWICE!!! We discovered in March, 2017, the arm...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your Kincaid chair. We're so sorry for your frustration regarding the dent in the arm of the chair, and for the service you've receiv...

#1039220
Update from previous review of 30 days - $4800 furniture bought 90 days ago looks like 2 years old with wrinkling/buckling of material on arm rests classified by La-Z-Boy as Normal and 2 Springs break while sitting & watching TV - same Springs in Recliner hat was fixed...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your recliner. We're so sorry for your frustration regarding the broken springs.Our team would love the opportunity to assist. Please...

1.2
#1038357
Update from previous La-Z-Boy post (2 months ago) - after denying request that severe material wrinkling and buckling is abnormal on 5 of 6 arm wrests in couch, love seat and chair ( they say it is normal) I begin to hear loud creaking noises from large couch (still...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your sofa. We're so sorry for your frustration regarding the loud creaking noises and wrinkled material.Our team would love the oppor...

Anonymous
Anonymous

Saw La-Z-Boy truck driving in my area - stopped by homeowner 2 blocks away and asked them to come by and see lousy workmanship - they couldn't believe the trouble and said pro...

1.0
#1037307
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Lazboy - 3 year old Lazyboy Reese Electric Recliner Sofa headed to the Dump today
Today we finally dumped the worse piece of furniture we ever owned. It was a piece of *** after a year, bubbled, cracked peeled and even with the extended warranty and many emails and letters, only thing that was done was to send a replacement foot rest. They claimed...
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Anonymous
Anonymous

We have a couple h of two years or less and the head rests on both sides have done the same thing we have spoke to the furniture store and were informed the same thing .Your ...

1.7
I didn't like
  • Most of the time they were rude and not helpful at all
  • Leather-like fabric is peeling and cracking
  • Lack of honoring warranty
#1035995
Chair is small rocker/recliner. 2 years old and the seat cushion is collapsing on the right side.It is wifes chair and she weighs 135lbs so weight is not the issue. LB wants $109 to even look at it. If they have to replace it they use oringal cushion and I pay for...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your wife's recliner. We're so sorry for your frustration regarding the seat cushion collapsing on the right side.Our team would love...

1.0
#1035556
I am extremely disappointed with my after purchase experience. La-Z-Boy strides in providing the highest quality...yet I was delivered a sofa that was damaged on delivery. I am so glad I took pictures of the sofa the day it was delivered to share with my family. The...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for reaching out to us about your new furniture. We're so sorry for your frustration regarding the service you've received, and that you've waited so long for a t...

#1035292