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We purchased leather sectional and leather recliner from centennial co store. Turns out to be the worst furniture we ever bought. FWIW recliner has been repaired once all ready and all 3 parts of sectional repaired twice.....We have always been loyal lazy boy...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your chair and sectional. We're so sorry for your dissatisfaction regarding the repairs you've needed on both pieces. O...

1.8
#1071227
Lazboy - Extended warranty waste of $$$$$
Lazboy - Extended warranty waste of $$$$$
Well make sure not to waste your money on the extended warranty. And the butt of the chair will sink a few months after the 3 years owning it so you will have to fix it yourself. All the money you spend to have quality furniture and you don't get it. And you call them...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your chair. We're so sorry for your dissatisfaction regarding the cushion flattening. Our team would love the opportuni...

1.5
#1069236
La-Z-Boy does NOT honor their TV commercial ad which states that if you purchase a recliner from them, they will "give you $100 credit towards your new one and haul your old one away for free." When I purchased my recliner chair for $727.46, added the rocker-base for...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your delivery experience. We're so sorry for your dissatisfaction.Our team would love the opportunity to further invest...

#1068382

Short Review on February 26, 2017

Lazboy
#1013987
1.0
Foot rest also broke in less than a year What a piece of ***
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Lazboy Recliner Review

Lazboy
#1011690
1.2
We have owned three La Z boy recliners in the past. The were all comfortable with good support and well made. The fourth one we bought was another story. It not only looks cheap, it is poorly made with inferior materials. It's uncomfortable, and the padding shifts and parts fall out. We will never shop La Z Boy again. What a disappointment.
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Lazboy Recliner Review

Lazboy
#1003905
1.0
Bought two bonded leather power recliners at 700 each and at a year and a half the leather has cracks and pulled apart at seams. They refuse to replace or repair because of defective material, will never buy anything from them again ever.
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Lazboy Recliner Review

Lazboy
#994509
1.5
What sales promised didn't happen. Damaged furniture that we are having a hard time getting repaired. 3rd part delivery service damaged it evidently and when we reported it, called customer abuse
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The floor model made me feel as if I'm surrounded by a marshmallow. I specifically checked out the footrest to make sure I would have room for dogs. Chair delivered, the footrest only goes up halfway, dogs won't get in it. Head cushion was at least 4 inches back, head...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your chair. We're so sorry for your dissatisfaction. Our team would love the opportunity to further investigate.Please sen...

1.0
#1065436
One of our recliners recently failed and under close inspection the problem with the mechanism was a broken small retainer spring that kept a cam in position. I went to an authorized service function and ordered replacement components and had to pay for the replacement...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliners. We're so sorry for your frustration regarding the broken spring .Our team would love the opportunity to fu...

3.1
#1062360
WE have owned several pieces of Lazy Boy Furniture. Several sofa's love seat and rockers. We currently own a 10 year old sectional that is still in good shape... I passed down our 20 year old sofa...still in wonderful shape... We purchased a sofa and rocker ....
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sofa. We're so sorry for your frustration regarding the cushions flattening. Our team would love the opportunity to f...

1.6
#1061766
We purchased a sectional in Oct. of 2016. Your customer service guys have been out here 3 times for different things. The 1st was for one of the recliners, the whole seat had to be replaced. 2nd, they had to replace the arm on the chaise that was loose. After they...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliners and chaise. We're so sorry for your frustration. Our team would love the opportunity to further investigate...

I didn't like
  • Quality of the product
  • Products
#1061453
Bought two leather automatic rocker recliners. Husband is tall and is having no problems. I am 5'3 and my recliner leg rest drags on the floor and gets stuck when I try to put it down. This will destroy the leather that drags and the motor strains. My legs ( which of...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliners. We're so sorry for your frustration regarding the foorest getting stuck.Our team would love the opportunit...

#1058243
It gets better... this morning I noticed that the packaging that our repair technician brought with him, had a delivery date of March 29, 2019 and its just now being dealt with? Seriously? I am just beyond words... talking to my husband about this as he was gone on a...
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2.0
#1057557
My family went to the Lazy Boy Memorial Day Sale 2017, found that the furniture we bought is not family friendly. We returned to the Beachwood location for our refund. inexperience sales associates not trained in giving refunds attempted to refund my money. I paid...
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gia1973
gia1973

Still waiting for a return call !!!Still waiting for our money. We never even received furniture only ordered it.

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your furniture. We're so sorry for your frustration regarding the service you've received.Our team would love the opportun...