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Purchased Lazy Boy Astor rocker recliner In Jan of 2014 . Had the memory seat extra added for more comfort. Began to have problems within a short time with the seat part separating and looking awful. Comfort care began to handle everything for the repair the seat part...
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Anonymous
Elaine Dempsey

Eileen, I'm so sorry to hear about the death of your husband and your difficult dealings with La-Z-Boy. I was looking into a recliner there, but will now look elsewhere. I'm...

LaZBoy
LaZBoy
Lazboy Verified Representative

Hello Eileen,Thanks for taking the time to contact us about your recliner. We apologize for your dissatisfaction regarding the memory foam and for your frustration with the se...

1.1
I liked
  • Not a thing about lazboy
  • Really was not impressed
I didn't like
  • Condescending tone with which they spoke to me
  • Not good quality
  • Poor quality and being rushed by sales people
#1101451
bought a push back recliner as surprise for my wife. waited some 3 weeks finally delivered. noticed a gap from foot rest to seat. Upon inspection discovered right leg twisted. Call about it and was told it could be repaired in home. I indicated for the money I paid I...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your recliner. We apologize for your frustration regarding the service you've received and for your dissatisfaction wit...

1.7
#1099479
purchased a chaise lounge for $750.00. I'm a disabled senior and cannot throw my $$ around. From the time it was delivered, I noticed that the feet were crooked but the men straightened out. I noted after sitting a few times, I "hit bottom", reported this, and repair...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hi there,Thanks for taking the time to contact us about your chaise lounge. We apologize for your frustration regarding the service you've received and for your dissatisfactio...

1.3
I liked
  • Some customer service
#1098893

Lazboy - Recliners

Lazboy
#1086055
1.7
Details
Very unhappy with recliners. JUNK
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
Warranty
Website

Lazboy - Third broken plastic recliner mechanism

Lazboy
#1072240
2.2
Details
Lazy boy is replacing a poorly designed plastic recliner mechanism. This is the third part. Lifetime warranty costs me $115 to replace a free junk plastic part. For the price of the furniture Lazyboy should use quality parts, they don't! Would not recommend Lazyboy to anyone.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Lazboy - Received furniture damaged

Lazboy
#1070557
2.0
Details
Took several weeks b4 lz boy contacted me, told technician would be contacting me. Received post card stating what day they would come. No window with hours, and when I'm trying to contact them for a window they're claiming to be at my door. Hours now and no response.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Lazboy - Horrible Commercials

Lazboy
#1069106
Because I do not understand with all of the money that La-Z-Boy makes by selling their products they cannot put more money into their commercials. Your commercial with Brooke Shields is horrific and makes me want to do anything but by La-Z-Boy. Nothing against her but she appears fake in the commercial and not warm and comforting that makes your consumers want to buy the furniture.
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Purchased two recliners in early 2017.Sale occured in Florence Ky. Within one month it was necessary to have one of the two items repaired. From that experience to the time of this writing there has been three additional repairs and the chair has been replaced once. As...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliner. We apologize for your frustration regarding the cracking sound coming from the frame.Our team would love th...

1.0
#1098501
Lazboy - Poor Warranty and Customer service
Lazboy - Poor Warranty and Customer service
Lazboy - Poor Warranty and Customer service
9-1-17 Below are previous posts.....As a recap, had an expensive LazyBoy Recliner breaking....Got a hold of them 24 July 2017....Unsatisfied, go to store purchased where the two managers their were stellar....Got me setup just to have customer care make an appt. for...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your recliners. We apologize for your dissatisfaction regarding the service you've received. Our team would love the oppor...

2.2
I didn't like
  • Customer service results
  • Worst service of any company ever encountered in 60 years
#1096792
We've bought Lazy Boy products for almost 30 years and have been highly satisfied. Last month we purchased two Sheldon Reclina-Rockers and the quality was terrible. The fabric on both right arms was bunched, while the left arms were tight. There was a squeak during...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your Sheldon recliners. We apologize for your dissatisfaction regarding the service you've received. Our team would love t...

Anonymous
Mike

Same issues here

#1096171
I am a local business owner and have always referred people to lazyboy. How they respond to my issue now will determine any future discussions on their quality. The arm to the chair has fallen off after only 6 months of very lite use. I noticed the frame of the chair,...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your chair. We apologize for your dissatisfaction regarding the arm of the chair coming off.Our team would love the opport...

Anonymous
Anonymous

Followed up the following day and spoke with someone in the repair shop it was extremely friendly and professional. They agreed to in fact offered to fix the chair free of cha...

1.8
#1096018
Don't buy anything from lazy boy Pensacola FL. They don't stand behind their products. Bought an elec recliner for $3,000.00 been repaired 6 times and it's still a piece of ***. One side only works about 3 days a month. Another issue with it. I have a bad back and what...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your power chair. We apologize for your dissatisfaction regarding the service you've received.Our team would love the oppo...

#1092836
Their service plan is also not good. My latest purchase -- a sofa came with missing hinges and a spring that broke in 2 years. I bought their product because of lifetime warranty but it did not honor this warranty. They are living on a name from the past that no longer...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your sofa. We apologize for your dissatisfaction regarding the broken spring.Our team would love the opportunity to furthe...

#1091423
Have purchased several Lazy Boys years ago and very pleased but was talked into a Pinnacle Reclining Sofa in 2010. Very bad decision. Is falling apart. Sections are separating and have "paid" to have hardware replaced once and now sagging again. The quality of this...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello,Thanks for taking the time to contact us about your Pinnacle sofa. We apologize for your dissatisfaction regarding the sections separating. Our team would love the oppor...

#1091204