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Lazboy - Durable Fabrics with Proven Performance is false advertising
Purchased La Z Boy couch in 2015 along with $119 Guardian Protection Plan. After 2 years, “performance” fabric on couch cushions has worn so thin from sitting on it there are holes starting to develop. Contacted Guardian twice, apparently customer service is not a...
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2.2
I liked
  • 26 year old la z boy recliner
#1116908
Recliner with a chip board structure In the past 2 years you have rebuilt the back then replaced the back its now twisted again. Rebuilt 1 arm then 6 months later replaced both arms. The padding has shifted from the arms so you feel the 2 x4 next to your hips. Please...
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2.1
I liked
  • Repair man inhouse nice guy
I didn't like
  • Not good quality
  • Company does not stand behind product
  • La-z-boy defective chair
#1113860
My parents ordered a sofa and chair. They arrived and are not what my parents expected or ordered Delivery was 7 pm on Friday (assuming weekends did not count as business days) they called Monday were basically told too bad so sad NOTHING CAN BE DONE Didn’t offer a...
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1.0
#1113814

Lazboy - Lazyboy leather peeling

Lazboy
#1098915
1.9
Details
Spent over $700 for recliner & couch and it is peeling. The store would only give $250 credit and replacing it was not an option for the Lazyboy company. Very disappointed in their quality of merchandise & we had never had issues like this with thrm before. Come to find out it that many customers have experienced the same. You would think a class action would be filed against them.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
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Website

Lazboy - Air valve

Lazboy
#1090905
The air valve on my sofa mattress has leaked for the second time. Very poor design. Disappointed with Lazboy. Many of the s as me complaints online. Fix the problem. Don't ignore it.
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Lazboy - Recliners

Lazboy
#1086055
1.7
Details
Very unhappy with recliners. JUNK
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Lazboy - Third broken plastic recliner mechanism

Lazboy
#1072240
2.2
Details
Lazy boy is replacing a poorly designed plastic recliner mechanism. This is the third part. Lifetime warranty costs me $115 to replace a free junk plastic part. For the price of the furniture Lazyboy should use quality parts, they don't! Would not recommend Lazyboy to anyone.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
This sectional was delivered May 24, 2017, we also purchased a rug for our new room the same week. Within a week, my husband and I began to develop stinging burning eyes, a dry cough, wheezing, and itching of the skin. I removed the rug from the room. I began vacuuming...
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1.2
I liked
  • Sandra in the service department gave great service
I didn't like
  • Store couldnt care less about our issue
#1113189
Purchased sofa for $1800. After 15 months recliners on sofa (electric) make popping noise. Called store and they referred me to a service man. He told me for $250 he would take a look at my dual reclining sofa and I would be responsible for any parts. ARE YOU KIDDING?...
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I didn't like
  • Warranty service
  • Quality of my chair
  • No longer a quality product
#1112674
This was my 3rd la-z-boy, bought because my other 2 lasted for a total of 21 years total. Because of the quality I bought another, after 3 years the footrest wouldn't stay up. Called for replacement, it wasn't under warranty, but parts were. I have made 4 calls and...
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1.6
#1112197
Purchased a Laz Boy - James power reclining couch and Laz Boy - James reclining loveseat for thousands of dollars. They are now broken and cushions crushed in just two and a half years. The company guarantees parts but not the labor and it costs $80 just to have...
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1.8
I liked
  • Style comfort
I didn't like
  • Customer service and product quality
  • Nasty customer service
#1111077
One of the reasons I purchased from La Z Boy is because my mom has always bought her furniture from them, and she has given her old furniture to me when she gets new. So when my three kids moved out I decided to do some remodeling and with that came new furniture so I...
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1.9
#1109909
Lazboy - Lazyboy recliner quality
Lazboy - Lazyboy recliner quality
Lazboy - Lazyboy recliner quality
We purchased a new La-Z-Boy recliner a little less than 2 years ago and paid $900 for it, figured for that price it would be of decent quality. WRONG!! What a piece of crap. It’s nothing but material stretched over cheap plywood and has zero padding on the interior of...
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magspop
magspop

So I got my final reply from Lazyboy. My recliner is not defective and is built the way it’s supposed to be. Just the reply that I expected. It’s a cheap built chair with no p...

magspop
magspop

I tried to add to my review but it won't let me for whatever reason. But I was going to add that we also purchased an extra 5 year warranty. That just *** me off that much mor...

#1109660
I ordered a custom leather recliner on Sept 1st, 2017. At that time, I was informed it would be 5 weeks for delivery. I received a call Saturday, Sept 30th advising me the leather I selected will not be available until mid December. It took 4 weeks to let me know the...
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LaZBoy
LaZBoy
Lazboy Verified Representative

Hello there,Thanks for taking the time to contact us about your leather recliner. We apologize for your frustration regarding the delivery delay.We know new furniture is excit...

2.5
#1109393