Lazboy - Shoddy quality product

346 of 666 Lazboy reviews

We purchased 2 recliner chairs in jan 2013 for our in-laws in Florida.They only spend a few months a year in FL, and the chairs are kept in climate controlled room.My father in-law contacted La-Z-Boy in November 2015 when they returned to FL and the material was completely falling apart; it is " bonded" leather.

Customer service at the store passed us to the company, then they passed us back to the store.Customer service for the company claimed we didn't take proper care of the chairs.

Everyone that comes over is completely appalled when they look at them- they are obviously defective.$1,200 for a product that fall apart with less than a year's use is ridiculous.

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Damaged or defective
Preferred solution:
a partial refund would be reasonable since they got some use out of the chairs
Monetary loss:
Product or service
Recliner Chair
Review category
Furniture and Decor
review #591440
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Had the same issue 3 Yes 3
346 of 666 Lazboy reviews

Nov 01, 2015 #1056833

These are made of BONDED LEATHER, not real leather. Never, ever buy bonded leather it is not worth the money!

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Feb 21, 2015 #949114 Richmond, Virginia, United States

We purchased a leather recliner in August of 2012. December of 2012 the surface of the seat of the chair began peeling. Comfort care sent someone to paint the leather. In August of 2014 headrest started to peel. Sent aother person to paint leather in December 2014. Peeling more in January and am being told that I should have washed the chair daily with distilled water. Very poor quality. Leather is not high quality and leather warranty which I purchased is totally useless and a huge waste of money. Run do not walk from this company!!

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