Not resolved

We purchased 2 recliner chairs in jan 2013 for our in-laws in Florida. They only spend a few months a year in FL, and the chairs are kept in climate controlled room.My father in-law contacted La-Z-Boy in November 2015 when they returned to FL and the material was completely falling apart; it is " bonded" leather.

Customer service at the store passed us to the company, then they passed us back to the store.Customer service for the company claimed we didn't take proper care of the chairs.

Everyone that comes over is completely appalled when they look at them- they are obviously defective. $1,200 for a product that fall apart with less than a year's use is ridiculous.

Product or Service Mentioned: Lazboy Recliner.

Reason of review: Damaged or defective.

Monetary Loss: $1200.

Preferred solution: a partial refund would be reasonable since they got some use out of the chairs.

Company wrote 0 public responses to the review from Feb 06, 2015.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Statesville, North Carolina, United States #1239852

Our electric sofa recliner looks just like yours, no resolution the only thing was to blame us, the consumer! Done with La-z-boy!


These are made of BONDED LEATHER, not real leather. Never, ever buy bonded leather it is not worth the money!

Deer Park, New York, United States #992664

The acid from a guys head and hands removes the protective finish...

Richmond, Virginia, United States #949114

We purchased a leather recliner in August of 2012. December of 2012 the surface of the seat of the chair began peeling.

Comfort care sent someone to paint the leather. In August of 2014 headrest started to peel. Sent aother person to paint leather in December 2014. Peeling more in January and am being told that I should have washed the chair daily with distilled water.

Very poor quality.

Leather is not high quality and leather warranty which I purchased is totally useless and a huge waste of money. Run do not walk from this company!!

You May Also Like