Lazboy - Terrible Product and Customer Service.

186 of 666 Lazboy reviews

Update added by user Apr 27, 2016

After owning this furniture for 15 months, issue started after two months of ownership, Lazyboy made it right.It was not easy and they run around was ridiculous but they gave us full credit and let us select new furniture.

Not suprisingly the fabric we had was no longer available.Coincidence?

Update added by user Mar 29, 2016

I added two pictures.The first is the seat cushion and obvious piling after numerous shavings as advised by La-z-boy's service department.

The other picture is the arm and as the fabric should look. This is after a little over one year of use.

We have no children so it is only me and my wife using the furniture.We both work full time so it's not like this couch is being abused or over used.

Update added by user Mar 29, 2016

Order Number 1409150019

Original review posted by user Mar 28, 2016

I am not going to type out the entire story as it has been going on since 11-2014.The bottom line is the "premium fabric" the salesperson gushed over is terrible.

It balls up into little fuzz balls and we were told we would need to shave the couch a few times before the piling would stop.Well after grooming the couch ourselves several times and a visit from the Lazy Boy Master Barber

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Customer service
Diversity of Products or Services

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
Product or service
La-Z-Boy Sectional
Review category
Furniture and Decor
review #818714
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186 of 666 Lazboy reviews

Mar 30, 2016 #1136573

Lazboy verified representative

Thank you for taking the time to contact us about the fabric on your sofa.
We are very sorry for your dissatisfaction regarding the pilling, and for your frustration with the service you have received. Our team would love the opportunity to further investigate in order to see how we may help. Please email your name, address, telephone number and retailer's information to
La-Z-Boy Incorporated

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