I bought a sectional sofa at La-Z-Boy. Two of the pieces of the sectional do not fit together.
I have spent over a year trying to get them to fix the sectional. They refuse to live up to their warranty. Beware they are not members of the Better Business Bureau and you have no recourse. They actually laughed when I told them that I had a lifetime warranty on my very expensive purchase.
The quality of the workmanship is very poor and their customer service after you've paid is worse. Nice salespeople but they have no say in what goes on at customer service.
Review about: Lazboy Sofa.
Monetary Loss: $2600.