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Wanted to purchase a $1000 recliner. The salesman told me I had to pay a $39.99 "transfer fee".

For them send a in stock, non special order recliner from their Columbus Ohio wearhouse to their mentor Ohio store. Not delivered to my house but to their store. The mentor store stocks no inventory! Told them I'd take the one off the floor, but was told they would have to bring in another and they would be out $39.99.

Thought that was why you had a store, to sell things.

Guess I'm old school! Bought a better Lane recliner for $699 and got free delivery to my home from a local furniture store.

Reason of review: Poor customer service.

Location: Mentor, Ohio

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