Lazboy - unhappy with lazeboy high priced low quality recliner,would like to return for store credit

8 of 666 Lazboy reviews

A year ago we purchased what we thought was a high quality and certainly high priced recline-a-way that time, twice I had to personally repair the reclining hardware, finally using an airplane nut on the retaining bracket to stop disconnecting from footpad.

one year into owning, now the "memory-foam" product under leather is separating from frame. A tech visit today confirmed this, and stated a new bottom half of the chair needs replaced, several weeks out. We are very disappointed in the quality of this chair, and would like the opportunity to return for store credit and possibly find something that does not fall apart. It seems there is no one to talk too about that possibility.

please know that I do not recommend purchasing a la-z-boy product until they can prove their furniture is of the same quality that they were known for in the past.It is not the same.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Exchange, Refund and Cancellation Policy
Customer service
Delivery Service
Style and Design
Product or Service Quality
Advertised vs Delivered
Diversity of Products or Services
Price Affordability
Value for money

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
Product or service
Lazboy Eclipse Reclina Way Leather Sofap16512Lb133465Fn000Mc
Review category
Furniture and Decor
review #1007891
Had an experience with Lazboy? Submit review ›
Helpful? 0 Yes 0 1 No 1
Had the same issue 0 Yes 0
8 of 666 Lazboy reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Lazboy. However, many companies do monitor reviews on our site.

You were reading a complaint about Lazboy.
Filing a new complaint about