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A year ago we purchased what we thought was a high quality and certainly high priced recline-a-way recliner.in that time, twice I had to personally repair the reclining hardware, finally using an airplane nut on the retaining bracket to stop disconnecting from footpad.

one year into owning, now the "memory-foam" product under leather is separating from frame. A tech visit today confirmed this, and stated a new bottom half of the chair needs replaced, several weeks out. We are very disappointed in the quality of this chair, and would like the opportunity to return for store credit and possibly find something that does not fall apart. It seems there is no one to talk too about that possibility.

please know that I do not recommend purchasing a la-z-boy product until they can prove their furniture is of the same quality that they were known for in the past.It is not the same.

Review about: Lazboy Eclipse Reclina Way Leather Sofap16512Lb133465Fn000Mc.

Review #1007891 is a subjective opinion of a user.

1.7
Value for money
Customer service
Delivery Service
Staff
Diversity of Products or Services
Style and Design
Product or Service Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Advertised vs Delivered
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Website
PRODUCT OR SERVICE Lazboy Recliner
Reason of Review / Monetary Loss Bad quality / $1728
Preferred solution Full refund

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LaZBoy
Monroe, Michigan, United States #1303139
Lazboy Verified Representative

Hello,

Thanks for reaching out to us about your chair.We apologize for your frustration regarding the memory foam cushion separating from the frame.

Our team would love to further investigate.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and retailer's information.Please include review number 1007891 in the subject line.

Regards,

La-Z-Boy Incorporated

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