Tucson, Arizona
1 comment
Not resolved

We thought that the expensive leather construction was the way to go.

On the left seat of the sofa, the thread wasn't pulled as tight as on the right seat.This resulted in the thread starting to loosen in the seam.

When we spoke to the staff at the store where purchased they said we could have a technician check it for a minimum $60 and $90 per hour.

By no means deal with this company! Costco carries good similar items and a far superior warranty.

Sam Levitz also has a much better value.We were warned by two others but went ahead thinking "more expensive=better product"..

Review about: Briggs Power Love Seat.

Review #944209 is a subjective opinion of a user.

Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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Monroe, Michigan, United States #1236488
Lazboy Verified Representative

Hi there,

Thanks for taking the time to contact us regarding the thread starting to loosen in the seam on the left side of your leather sofa.

Our team would love the opportunity to further investigate your situation.

Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and retailer's information.Please include review number 944209 in the subject line.


La-Z-Boy Incorporated

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