Update by user May 25, 2018
I just got a call from the La-Z-boy store in Springfield. They are giving me a new sectional.
I'm going to pay extra for real leather this time. Amazing.
Original review posted by user May 24, 2018
I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened.
In less than two years the faux leather started peeling and parts on both recliners fell off. I thought I didn't have to worry because I had purchased the extended warranty. La-Z-Boy would not cover the peeling fabric or the parts that fell off because it had been 17 months since I purchased the $2600 dollar couch and the peeling fabric was not damaged like a puncture. I even contacted head quarters and sent pictures of all the damage, but they would not cover the damages.
I really expected a $2600+ sofa to last longer than 17 months.
For me that's a lot of money for a piece of furniture. I'm so disappointed in this company and I will never purchase anything there again.
Product or Service Mentioned: Lazboy Sofa.
Reason of review: Bad quality.
Monetary Loss: $2600.
Preferred solution: I want my furniture reupholstered in leather. I am willing to pay for the upgrade but not pick up or delivery. .
Lazboy Cons: Lazyboy has exorbitant prices for worse than bargain quality, Quality of my furniture.