1737 E Independence St, Springfield, MO 65804, USA
Poster increased review rating.

Update by user May 25, 2018

I just got a call from the La-Z-boy store in Springfield. They are giving me a new sectional.

I'm going to pay extra for real leather this time. Amazing.

Original review posted by user May 24, 2018

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened.

In less than two years the faux leather started peeling and parts on both recliners fell off. I thought I didn't have to worry because I had purchased the extended warranty. La-Z-Boy would not cover the peeling fabric or the parts that fell off because it had been 17 months since I purchased the $2600 dollar couch and the peeling fabric was not damaged like a puncture. I even contacted head quarters and sent pictures of all the damage, but they would not cover the damages.

I really expected a $2600+ sofa to last longer than 17 months.

For me that's a lot of money for a piece of furniture. I'm so disappointed in this company and I will never purchase anything there again.

Product or Service Mentioned: Lazboy Sofa.

Reason of review: Bad quality.

Monetary Loss: $2600.

Preferred solution: I want my furniture reupholstered in leather. I am willing to pay for the upgrade but not pick up or delivery. .

Lazboy Cons: Lazyboy has exorbitant prices for worse than bargain quality, Quality of my furniture.

  • Lazyboy Sectional
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Hello,Thanks for reaching out to us about your sectional. We're so sorry for your frustration regarding the leather peeling.Our team would love the opportunity to further investigate. Please send an email to socialsupport@la-z-boy.com with your name, address, telephone number and the name/city/state of the retailer you purchased from.Please also include review number 1263707 in the subject line of your email.Regards,La-Z-Boy Incorporated


Wouldn’t buy their furniture or from that store.

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