Salesperson was great. Product received after waiting weeks for it had a defective chair.
Local store,especially the manager was absolutely useless. Customer Care never returned four promised calls to inform us of a resolution. Complained to Consumer Affairs and received a response that Customer Care would respond within 24-48 hours. NEVER HAPPENED.
Two letters sent to corporate office have never had the courtesy of a reply.
Live and Learn and be prepared for a totally unacceptable experience. Would just like a call from someone in the company who cares about our experience
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