Not resolved

Salesperson was great. Product received after waiting weeks for it had a defective chair.

Local store,especially the manager was absolutely useless. Customer Care never returned four promised calls to inform us of a resolution. Complained to Consumer Affairs and received a response that Customer Care would respond within 24-48 hours. NEVER HAPPENED.

Two letters sent to corporate office have never had the courtesy of a reply.

Live and Learn and be prepared for a totally unacceptable experience. Would just like a call from someone in the company who cares about our experience

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Lazboy. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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